E-Commerce Associate Details

E-Commerce Associate

PixiBytes - Saint Albans, NY

Employment Type : Full-Time

Company Overview:

Pixibytes is a premier source for photo, video and electronics equipment in the New York area. Founded as a photography retailer, we have quickly grown to represent a variety of consumer electronics. We have a large online presence which we pride ourselves in and we hope to grow and expand with time.

Position Summary:

The eCommerce Associate will be responsible for supporting our growing and managing a portfolio of our products on online marketplaces like eBay, Walmart, Amazon.com, and NewEgg. The primary responsibility will be creating new product listings, keeping up-to-date with the market, pricing and promotions.

Responsibilities:

• Manage the product catalog including feeds and product listings.
• Accurately recognize product variations and create professional product listings
• Optimize listings for products per SEO best practices.
• Manage vendor promotions, rebates
• Monitor and maintain account health and metrics, proactively alert team for issues and resolve as appropriate.
• Consistently provide support, respond to customer feedback and maintain high customer satisfaction rates.
• Monitor and manage other appropriate marketplace environments (e.g. Amazon) as required.
• Additional Responsibilities and duties as assigned and required.

Qualifications:

• Excellent organizational skills
• Ability to multitask
• 6 months of comparable experience
• Exemplary customer service skills
• Excellent interpersonal communication skills, both verbal and written
• High level of professionalism
• Attention to detail
• Strong problem-solving ability
• Superior follow through on inquiries and projects to ensure completion
• Accepts constructive feedback in a mature, professional manner
• Computer and Microsoft Office skills are required
• Prior eBay or Amazon Seller Central experience preferred

Competencies:

Customer Orientation- The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Oral and Written Communication– The ability to express oneself clearly in business writing and in conversations and interactions with others.
Initiative- Identifying what needs to be done and doing it before being asked or before the situation requires it.
Diagnostic Information Gathering- The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
Entrepreneurial Orientation- The ability to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.
Results Orientation- The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Personal Credibility- Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.

Job Type- Full-time, in-house

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
In order to keep our employees safe during this time, all employees are required to wear a mask to work.

Work Location:

• One location

Work Remotely:

• No