DME Customer Service Representative (CSR) - PART TIME Details

DME Customer Service Representative (CSR) - PART TIME

Liberty Home Care - Niagara Falls, NY

Employment Type : Full-Time

Liberty Home Care is a licensed home care agency and Durable Medical Equipment (DME) provider. We provide home health aides and equipment to individuals with a variety of medical needs. The right individual will be a motivated, outgoing individual with customer service experience and excellent communication skills. DME and CPAP resupply and compliance monitoring preferred.

Responsibilities

· Provide the highest level of service to all customers, responding to each request in a professional manner with a helpful, and positive attitude.

· Assure that each customer is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations.

· Gather complete, accurate information; obtaining required medical documentation and/or authorization and qualify each request according to payor guidelines.

· Requires the creation, maintenance and documentation within respective customer databases. limited to: new referrals; time sensitive referrals; special requests; and complaint resolution.

Education and Experience

· High school diploma or GED

· Experience with insurance billing and durable medical equipment preferred

· MS Office, including Outlook

Liberty offers outstanding benefits, including:

· 19 days of paid time off in your first year

· Health Insurance starting on your first day

· Inexpensive insurance options for medical & dental

· Holidays

· Birthday gift

· And Much More!!

If you love being part of a team and helping others, we invite you to apply. Please visit us at www.libertyhomecare.org. EOE

Job Type: Part-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Bilingual (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• www.libertyhomecare.org

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place