Division Director of Program Operations Details

Division Director of Program Operations

Brilliant Corners - Los Angeles, CA

Employment Type : Full-Time

Division Director of Program Operations

Why work for us?

Organizational Description

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Program Summary

Brilliant Corners recently decided to elevate our Operations Team within the Los Angeles Flexible Housing Subsidy Pool (FHSP) to a division within Housing Services. The new division will support fiscal intermediary and contracting work across our portfolio of “flex pool” programs in the San Francisco Bay Area, Inland Empire, San Diego, and Los Angeles. The division will eventually include three branches: Program Operations; Contracting & Budgeting; and Program Policy & Implementation.

The Program Operations team currently serves Los Angeles and the Inland Empire with payment processing of monthly rental subsidies, utilities, move-in assistance, and other client assistance. With the creation of the Operations Division, the LA-based team will also support Brilliant Corners’ flex pool programs in the San Francisco Bay Area and San Diego with these same functions. The team will collaborate with the Data & Technology team, Finance team, and Program Directors to standardize program reporting, rent roll integration (between Salesforce and Intacct) and other automations.

The Contracts & Budgeting branch of the Operations Division focuses on standardizing our approach to all contracts, budgets, and other types of agreements across Housing Services. These contracts and budgets support two distinct but inter-related types of work. One body relates to our role as an intermediary in which we manage dozens of contracts, services, and funding, particularly for the Los Angeles County Department of Health Services (DHS). The other body supports Brilliant Corners’ own operations. Like most non-profits, Brilliant Corners manages many contracts to support our programmatic work across the state of California. These contracts frequently require the blending of diverse revenue streams and complex budgets that maximize resources for both Brilliant Corners and our funding partners. While currently held within each Program Director’s sole purview, the Contracts & Budgeting Team of the Operations Division will eventually support the oversight and management of all Housing Services’ contracts.

The Policy & Implementation branch of the Operations Division will be the final of the three teams to be built. Ultimately, this team will memorialize program protocols, manage rollout of new program policies, oversee quality assurance, and generally support standardization of Brilliant Corners’ approach to Housing Services. The Policy & Implementation team will collaborate with Human Resources, Program Directors, Housing Services staff and other stakeholders on agency-wide initiatives.

Position Summary

The Division Director of Program Operations will be the most senior leader of the Operations Division, overseeing Program Operations; Contracting & Budgeting; and Program Policy & Implementation. The Director will set a vision for the new division that is informed by collaborations with Program Directors across the state, Housing Services staff at all levels, as well as representatives from both Finance and Data & Technology. The Director will lead a team that includes Associate Directors, Project and Program Managers, Supervisors, and Operations & Contracts Specialists.

The Division Director inspires a culture of excellence throughout the team and constantly strives to optimize overall program operations. She/he/they communicate regularly with funders across California, always modeling exceptional customer service and a solutions-oriented approach. The Division Director is part of the Leadership Team, which is Brilliant Corners’ cross-departmental decision-making body for agency-wide policy making. The Division Director must be familiar with and committed to racial equity and be able to clearly articulate how she/he/they will work to dismantle racism as an organizational leader. The position is ideal for a person with proven leadership who is strategic, innovative, and committed to social justice.

RESPONSIBILITIES

• Lead the continued build out of the Housing Services Operations Division, including strategic visioning and org-chart development
• Anchored in a racial equity lens, provide high-level leadership on all staffing, bugeting, and business of the Operations Division
• Work creatively and collaboratively with Brilliant Corners’ Finance and Data teams as well as Program Directors, and other internal stakeholders to improve the overall program operation, contracting, budgeting, and maximization of contracted resources.
• Use a strengths-based approach to coach Associate Directors and Managers, who in turn manage their respective teams of Supervisors, Specialists, etc.
• Inspire a culture of excellence by establishing performance benchmarks, designing and implementing quality controls, and cultivating leadership through systematic professional development for staff.
• Regularly represent Brilliant Corners with high-level government stakeholders, funders, executive-level leadership with non-profits, and other important partners.

Mindsets of an Ideal Candidate

You’re a recognized leader. Your track record shows that you can manage a team effectively. You act with confidence and integrity with an eye towards solutions. You are energized as much by the success of your team as your own personal success.

You bring your “A” game to work. You inspire a culture of excellence and take pride in doing “whatever it takes” for our clients and partners. You believe that it’s a reflection on you, your work, and the organization you represent.

You’re a system thinker who puts people at the center. You see opportunities for improvement wherever you look and know how to get buy-in from others to make it real. You know how to take things to scale without feeling bureaucratic.

You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once, and you’re rigorous about prioritization.

You embody a collaborative spirit. You’re able to work collaboratively with our partner case management agencies, funders, housing partners, and tenants to develop an appropriate resolution that maintains the spirit of the Brilliant Corners model. Partners know that you are empathetic and fair in your decisions.

Professional Experience

• At least 5 years working in a social justice, human services, non-profit management, healthcare, or public policy.
• At least 2 years building and managing a team.
• At least 2 years managing complex program budgets that rely on government contracts.
• Demonstrated leadership as evidenced by increasing levels of responsibility and management over the course of the candidate’s career.

Knowledge, Skills and Ability

• Exceptional problem-solving skills, particularly with complex operational processes that impact multiple lines of business
• Strategic, global thinking.
• Demonstrated ability to build a team using an equity lens
• Understanding of and commitment to racial equity
• Good, proactive communication skills.
• Able to collaborate with managers and directors to develop holistic program approach.
• Creative, problem-solving approach.
• Ability to refine systems and processes with an eye towards the “big picture.”
• Familiarity with principles of accounting and business process improvements
• Proficiency with MS Outlook, Word, PowerPoint and Excel required. Experience with Salesforce and Intacct preferred but not required.
• Comfort using data to improve systems and drive decision-making.
• Excellent organizational, project management, and planning skills.
• Solid team leader who is able to work well on projects and under pressure.
• Ability to utilize critical thinking skills in decision-making and good independent judgment.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

“Pursuant to the San Francisco Fair Chance Ordinance, Brilliant Corners will consider for employment

qualified applicants with arrest and conviction records.”