Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.
Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of approximately 4,900 retail banking branches, complemented by online and digital channels, and a network of 13,000 ATMs across 36 states and Washington, D.C. Branch Banking includes the regions, Branch Banking Operations and Supervision, and Consumer Banking National Business Development.
As a district manager, you’re responsible for leading a team of managers to ensure an exceptional customer and team member experience, managing risk, and supporting growth across multiple branch locations. As a leader, you will coach, motivate and develop your team of direct and indirect reports to achieve their full potential and meet business objectives.
Your responsibilities include:
- Leading a team of managers and serving as a role model for leadership, building relationships, community outreach and involvement, issue resolution, and working to help customers and team members succeed.
- Being a risk management leader; proactively understanding the risks that are present in your area of responsibility and effectively managing those risks.
- Collaborating with partners, peers and other leaders to understand and react to trends in the business and execute in alignment with our Vision, Values, & Goals
- Leading branch teams to be able to effectively support helping consumer, affluent and small business customers succeed financially through knowledge and skill in servicing a diverse customer base
- Managing a team of direct and indirect team members; addressing human resources and people management issues while working to attract, retain and develop talent.
- Leveraging fundamental leadership activities including making observations, coaching and providing feedback to understand performance and behaviors
- Implementing branch performance objectives and ensuring ongoing expectations are followed related to coaching, feedback, development and the performance management process.
- Leading transformational changes in the business, such as transitioning to promoting digital and self-service options in the branch, ensuring team member readiness through communications, skill development, and reinforcement.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
- Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
Required Qualifications
5+ years of leadership experience including coaching, training, or mentoring- 5+ years of experience following policies and procedures
- 5+ years of experience assessing and meeting the needs of customers and/or helping with issue resolution
Desired Qualifications
Experience building and maintaining effective relationships with customers and internal partners- Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to effectively manage managers
- Experience managing business units in multiple locations
- Management experience including hiring, coaching, and developing direct reports
- Ability to effectively network and represent Wells Fargo within the community
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Ability to interact with integrity and professionalism with customers and team members
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options
- Ability to effectively manage time and competing priorities, exercise independent judgment, and use critical thinking skills
- Experience leading the execution of business strategies to support an excellent customer experience, high performing teams and growth in the business
- Experience in identifying and managing regulatory compliance and risk
Job Expectations
Ability to travel up to 75% of the time- A review of internal sales quality performance and corrective action history for current and former team members may be conducted during the application process.
Street Address
CA-Santa Monica: 1300 4th Street - Santa Monica, CA