Distribution - Dispatcher
Employment Type : Full-Time
Distribution - Dispatcher1250 Whipple Rd, Union City, CA 94587, USA Req #900 Monday, August 2, 2021
At Chefs Warehouse we are an industry leader in food distribution! We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products. What’s on our menu? Enticing Appetizers:A culture that is full of flavor and inviting! Creating an environment of belonging, where everyone is welcome! Delivering our best in everything we do We are committed to high quality food and dedicated to a positive team culture.
Divine Entrees:Paid Vacations, Paid Holidays Health, Dental and Medical Benefits Weekly pay Life Insurance 5% above cost for our high-quality food products Employee discounts for travel and events. 401k What’s for Dessert?The icing on the cake…. The safety of our employees is our priority! WE have created essential guidelines to assure we are following CDC regulations! Dispatcher SUMMARYPairs motor vehicles and drivers in the morning prior to the beginning of drivers’ daily route Essential Duties and Responsibilities include the following.Other duties may be assigned. - Dispatch all drivers and helpers.
- Daily record keeping of agency and helpers for payroll.
- Must record and collect all material given to drivers (ex: gas cards, fobs keys, radio’s, etc.).
- Maintain hand truck inventory and update spreadsheet.
- Maintain and update ez-pass account.
- Respond to all emails within 5 minutes and continue responses until resolved.
- Must complete hand off log with or without issues.
- Responsible for maintaining and charging all phones.
- Monitor geo tab and address drivers on all alerts.
- Update routers with delivery windows and any address issues.
- Check emails before dispatching for any updates, changes or notes.
- Answer all phone messages.
- Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues.
- Complete daily activity sheet.
- Complete wufoo report daily.
- Update pickup sheet with purchasing twice a day 2pm and 4:00 pm.
- Send email updates regarding any issues with the routes including delays.
- Update invoice register in as400 for the company.
- During the day continually follow up on all pickups with drivers before they become issues.
- Assist drivers with directions, roadside assistance, accident guidelines, etc.
- Assist drivers on routes that may need help to make the deliveries.
- Check on all drivers for their progress during the day.
- Complete driver headcount sheet daily.
- Follow up on invoices upon arrival.
- Must have knowledge of routes to change drivers when necessary (call outs).
- Follow up with pickups during the day.
OTHER DUTIES INCLUDE- Compiles list of available vehicles.
- Dispatches drivers, issues keys, record sheets, credentials, two-way radios, parking cards, helpers’ vouchers, provides route sheets and invoices and prints maps of routes if necessary.
- Assigns vehicles according to factors such as length and purpose of trip, freight requirements and business needs.
- Assign helpers to drivers who are in need of help due to workload.
- Responsible for maintaining vouchers records for helpers.
- Records time of departure, destination, cargo, and expected time of return.
- Investigates overdue vehicles.
- Directs activities of drivers by two-way radio or cellular telephone.
- Confers with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
- Maintains record of mileage, fuel used, repairs made, and other expenses.
- Establishes service or delivery routes.
- Issues equipment to drivers such as hand trucks, dollies, and other necessities.
- Responsible for completion of pre/post trip reports and record keeping.
- Maintain and complete all scheduled merchandise pickups.
- Monitor all shorts, missed picked & damages.
- Create and deploy 2 afternoon routes for late orders due to damages / shorts resulting from shortcomings in morning deliveries.
- Resolve delivery issue’s and coordinate communication with sales team.
- Handle petty cash for tolls / gas if needed.
- Maintain parking cards – Issue parking cards to city drivers. This ensures meters are paid less parking tickets are assume by fleet.
- Weekly helper temp plate – This temp plate monitors our drivers’ weekly incentives.
- Create Saturday’s schedule.
#IND1
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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