Distribution Center Supervisor- Shipping/ Billing Office Details

Distribution Center Supervisor- Shipping/ Billing Office

American Woodmark Corporation - Dallas, TX

Employment Type : Full-Time

The Shipping Office Supervisor will be responsible for managing the finished goods shipping and finished goods receiving operation. Responsibilities include management and development of shipping clerks to ensure that the best quality customer service is given as well as resolving escalated issues when required. Servicing our retail customers nationwide. The Shipping Office Supervisor will be responsible for benchmarking and implementing world-class distribution/logistics practices, and metrics that will improve the effectiveness and financial performance of the Facility.

II.

ESSENTIAL JOB FUNCTIONS:

• Manage Customer order fulfillment standards. On-time shipments, unit fill-rate, implement lean/visual management techniques.

• Work with continuous analysis, design, and implementation processes to improve warehouse and distribution center operations.

• Defining operational flow, facility layout, space, staffing, concept of operations, and improvements in productivity, accuracy, capacity and thru-put.

• Implement strategies for warehouse damages and scrap reduction (finished goods, receiving and replenishment, forklifts, and facility).

• Operate with high sense of urgency and personal initiative, while maintaining good coordination and communication with management team.

• Consistently deliver the best in customer service. As an employee, demonstrate respect, dignity, kindness and empathy in each encounter with customers, visitors and other employees.

• Champion AWC's mission, vision and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.

• Coordinate with various AWC departments to ensure customer orders are processed in a timely manner.

III.

MINIMUM QUALIFICATIONS REQUIRED:

Education:

Bachelor's Degree in Logistics or Supply Chain & Transportation from an accredited college or university is preferred.

Experience:

4+ years experience in a Distribution Center

4+ years experience as a deparment supervisor

Skills:

Must have excellent communication and presentation skills

Must possess strong computer skills and Microsoft applications, including but not limited to Excel, Word and PowerPoint.

Ability to teach, facilitate, and guide a team; exemplified as a team leader and team player.

Must have strong organizational and problem solving skills.

Ability to work independently as well as demonstrating dependability.

Ability to work under pressure.

Must possess good listening skills and analytical thought process.

Must have extreme patience and professionalism when dealing with internal and external customers.

Must have knowledge of warehouse management systems (WMS, RF, Scanning)

Must be proficient in JDE.