Distribution Center Area Department Manager
Employment Type : Full-Time
The eComm Warehouse Area Department Control Manager will manage the day-to-day functionality of a specific area/department within the fulfillment operation. This individual will ensure timely completion of the workload in an efficient and safe manner, in compliance with all relevant standards and guidelines, while demonstrating a commitment to teamwork, associate growth and development, and continuous improvement processes and performance. This role will assist the Operations Manager in calculating the labor and supply needs to meet the demands of the current and future business needs. The Area Department Manager will be involved in the continuous improvement of their department and the entire fulfillment operation. Openings are various shifts and work days.
RESPONSIBILITIES
- Supervise, direct, train, and develop associates and managers including providing frequent and constructive feedback.
- Communicate departmental/company standards, expectations, goals, changes and policies to associates.
- Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within the department.
- Analyze workload and adjust staff accordingly to accomplish departmental/building goals.
- Contribute to and support all company and building programs and initiatives. Work with other department managers to achieve overall shift and building goals.
- Maintain and enhance overall associate relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability. In an effort to improve overall performance, may be required to administer disciplinary action in a fair and impartial manner as necessary.
- Ensure associate safety through education and training, promoting safety awareness and accountability, and by promptly addressing potential hazards.
- Reviews essential data that forecasts inbound and outbound volumes provided by the Operations Manager to accurately forecast labor needs to schedules can be accurately produced by Managers.
- Partners with Operations Managers to create RE’s (reasonable expectancies) to which the Manager, Assistant Manager and Associates will be held accountable to.
- Works with Manager to develop and assign training schedules
- Conducts interviews of potential associates.
- Ensures new hires are properly trained and coached and understand that they know and understand company objectives and area RE’s (reasonable expectancies).
- Reviews all equipment used and the work space in their department to make sure it’s being kept in clean neat proper working order.
- Observes that all PPE and other safety equipment are used properly and is in good working order.
- Ensures they are coaching associates to maintain and exceed assigned RE’s. Leads by example and makes sure that the proper coaching techniques and polices as established are being properly adhered to. Working closely with HR ensures that disciplinary warning and counseling are being administered if required.
- Conducts annual performance reviews within the prescribed time frame. Reviews need to have at least three quantitative and qualitative goals.
- Performs quarterly review of all assigned Assistant Managers and direct reports against goals assigned.
- Solves problems and makes informed decisions that affect the associates, service, and productivity of his or her department. Provides feedback to upper management on associates concerns and works on resolving.
- Sets the agenda for daily huddles and weekly meetings, communicates goals, objectives and company directives to associates in a clear, concise, understandable manner.
- Leads meetings with proper communications and uses effective listening techniques during meeting (listening attentively and actively (paraphrasing).
- Utilize effective time management skills in the performance of all assigned tasks.
- Inside average office environment 10% of the time, inside warehouse environment 90% of the time
Job Qualifications:
- Previous Experience at the Following:
- Excellent interpersonal skills
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
- Strong written and verbal communication skills, analytical, math and problem solving skills.
- Experience using computerized inventory systems such as WM. Demonstrated understanding of WMS (Manhattan preferred but not required)
- Knowledgeable of a direct to consumer fulfillment operation
- Knowledge of PC applications (MS Office)
Qualifications:
- Associate’s Degree in Management, Logistics, Supply Chain or related field and /or equivalent work experience (5 years preferred).
- Minimum 1-3 years of experience in a Manager role.
- Knowledge of process improvement processes such as Six Sigma and or LEAN (5S) preferred but not required
- Bilingual (Spanish) is a plus.
Job Type: Full-time
Pay: $0.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Weekends
Shift Availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)