Dispatcher Details

Dispatcher

Lifescan Labs of Illinois - Skokie, IL

Employment Type : Full-Time

LifeScan Labs of Illinois is located in Skokie, IL has been a leader in providing reliable laboratory services for Northern Illinois for over 20 years. We are a laboratory specializing in medical diagnostic testing for physicians and long-term care facilities. We offer paid time off and paid holidays, along with medical benefits including health, vision, and dental. We have openings for full-time positions with flexible hours and overtime as needed. LifeScan labs of Illinois is looking to hire a dispatcher to deal with our increasing workload.

Our dispatch department is responsible for delivering accurate information to our phlebotomists and couriers in a timely manner. They are the link between our clients and LifeScan Labs of Illinois. A person suited for this job will have exceptional English verbal and written communication and interpersonal skills, and will be organized, detail-oriented, and able to sit at a computer for long periods of time.

Responsibilities:

• Answer calls from clients and dispatch field staff accordingly.
• Deliver daily routes to phlebotomists and couriers.
• Communicate effectively with multiple departments.
• Keep accurate records of field staff and their work using web-based applications and reports.
• Manage scheduling, changes in draw orders, pick-ups.
• Maintain confidentiality of patient information and perform assign duties in an ethical and responsible manner.
• Work to ensure laboratory goals are met.
• Ensure field staff respects policies and procedures set forth by the client.
• Effective written and verbal communication in English is required.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED.
• Excellent communication skills required.
• Detail oriented.
• PC skills.
• Ability to multitask and problem.
• Ability to learn policies and procedures and apply them in the workplace.
• Previous dispatch experience preferred.
• Experience with courier software preferred.
• Ability to work in a fast-paced environment.
• Knowledge of medical terminology, or ability to learn medical terminology.
• Experience of 1 year as a dispatcher or customer service representative preferred.

Benefits:

• Paid time off
• Paid holidays
• Health
• Medical
• Vision
• Dental

Equal employer opportunity (EEO) statement

Lifescan Laboratory provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.