Dispatcher / Administrative Support Details

Dispatcher / Administrative Support

Elevate Claims Solutions - Indianapolis, IN

Employment Type : Full-Time

Dispatcher / Administrative Support

As a member of our dispatch and administrative support team, you will have a pivotal role in the success of Elevate. We value our relationships with clients and staff. This role is a point of contact for both. The successful candidate must understand the need to serve others’ needs, while maintaining communication with us to ensure we meet yours. Elevate is a fast-growing company; cultivating open and effective communication is imperative to our success. Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed expectations.

The successful candidate will thrive in a fast-paced environment, work independently, and make informed decisions while maintaining effective communication with remote team members.

Summary: Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims department.

Administrative / Adjuster Relations

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Serves as first point of contact for clients and maintains an excellent customer service mindset.

• Solves issues if feasible.
• Escalates issues as necessary.
• Develops and maintains relationships with field staff including but not limited to:
• Participates in CAT deployments and shifts adjuster coverage as needed.
• Talks to the adjusters.
• Celebrates their triumphs
• Understands when they’re struggling and finds the correct resources to provide additional guidance.
• Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation calendar.
• Alerts management staff to claims requiring additional oversight and / or forward direction.
• Maintains and distributes various company-wide documentation as directed.
• Handles incoming claim assignments, email communications to the claims email box, and main phone line.
• Coordinates part time administrative staff and assists in entering new claims into the Claims Management System (FileTrac.)
• Maintains records through the Claims Management System (FileTrac) as assigned.
• Assigns claim files to field adjusters as appropriate.
• Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as directed.

Additional Duties

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Other duties as assigned by leadership, either verbally or in writing.

Requirements & Qualifications

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Experience in a claim environment, specifically with Independent Adjusting.

• Experience in both carrier and independent adjusting roles is preferred.
• Experience working with a remote workforce.
• Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is desired.
• Competency with Excel.
• Experience working with an independent contract workforce.
• Demonstrated effective verbal and written communication ability.
• Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
• Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.

Job Type: Contract