Dispatch Communications Officer Details

Dispatch Communications Officer

BJC HealthCare - St. Louis, MO

Employment Type : Full-Time

Information About this Position
Schedule

• Part time position
• 32 hours per week
• Overlay shift 10:00 a.m.-7:00 p.m.
• Hours are subject to change as this position covers PTO or FMLA when team members are out

Company and Job Overview
Barnes-Jewish Hospital is the St. Louis region’s top adult hospital. Formed from the merger of the former Barnes and Jewish Hospitals to become Missouri’s largest hospital, it continues the traditions of its predecessors along with its partner, Washington University School of Medicine, in providing cutting-edge treatments, educating future medical professionals and working to make our community as healthy as it can be.
For over two decades Barnes-Jewish Hospital has been ranked on the U.S. News & World Report Best Hospitals Honor Roll. In 2021, Barnes-Jewish ranked 17th overall with 11 specialties being ranked. The hospital was also the first hospital in Missouri to be designated as a Magnet® hospital in 2003 by the American Nurses Credentialing Center for excellence in nursing and has been redesignated consistently since.
Barnes-Jewish Hospital is a teaching hospital staffed by more than 1,500 Washington University Physicians, the clinical practice for the Washington University School of medicine. The academic medicine partnership has developed many treatments and procedures that are now common across the globe.

Role Purpose As the first responders for the Department of Public Safety, the dispatcher must be customer focused at all times, in a sometimes stressful environment, maintaining professionalism as a high priority. The dispatcher, is responsible for managing request from callers and supporting public safety officers ensuring everyone’s safety. The communications officer must remain in control of all events utilizing, the radio, telephone, and cameras, and paging system until resolution.

Responsibilities

• Manages and responds to public safety radio system, telephone, paging, parking intercom, emergency alerts systems, fire alarms, security, and safety alarms.
• Utilizes the computer aided dispatch system to interview callers gathering all of the relevant information regarding public safety related issues, process the information in the system and utilize the information to dispatch the public safety officers in a clear, concise, and professional manner.
• Manages and comprehends thoroughly the emergency procedures which relates to matters requiring public safety intervention ensuring the activation of the proper group (Public Safety Officers and other emergency personnel as well as the public) responsible for responding to the event.
• Ensures the medical center community is safe through familiarization of the Department of Public Safety operations in order to assist public safety officers and coordinate the assistance with other law enforcement and emergency service agencies as well as knowing the location and layout of streets, buildings, park, and other significant areas of the medical center campus as to maximize the accuracy and speed of dispatches.
• Performs crisis intervention over the telephone.

Minimum Requirements

• Associate's Degree
• 2-5 years of experience
• Valid Driver's License

Preferred Qualifications
Preferred Requirements

• None

Benefits Statement Note: not all benefits apply to all openings

• Comprehensive medical, dental, life insurance, and disability plan options
• Pension Plan*/403(b) Plan
• 401(k) plan
• Tuition Assistance
• Health Care and Dependent Care Reimbursement Accounts
• On-Site Fitness Center (depending on location)
• Paid Time Off Program for vacation, holiday and sick time
• Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer