Director, Talent Development Solutions Details

Director, Talent Development Solutions

FTI Consulting, Inc. - Bowie, MD

Employment Type : Full-Time

About the Role:

The Global Talent Development (TD) Team is part of FTI's dynamic Global Human Resources practice. FTI has offices in 28 countries and we support development for all global employees. It is vital for professional services firms to continually develop their employees.

Reporting to the Senior Director, Talent Development Solutions you will have a key role in supporting the content design, coordination and delivery of our Consulting training programs and events. These events are essential for all of our people in building core capabilities and exceptionally high standard talent development programs.

This role will help define needs, and help design, develop, and deliver in-person and virtual learning programs in best-practice Business Development capabilities for professional services firms. For work only in this content swim lane, this role will work with and have a dotted line reporting relationship to the TD BD leader. Additionally, this role will help define needs, and help design, develop, and deliver content for annual promotion leadership programs and other large development programs, and provide consultative TD support to internal parts of the firm . Major content areas will help leaders develop career coaching capabilities, and best-practice behaviors to engage their teams, sustain a culture of inclusion and belonging, and assist everyone in owning their own career. This role will support development for all levels, across key areas of both business, leadership, and general development, including leveraging the global curriculum comprised of classroom, virtual, e-Learning, and assessments and may also participate in delivering programs virtually for other regions. All development initiatives support our global values, competencies and leadership attributes.

What You'll Do
At its heart, this is a learning development consultative role (inside the wider talent development team) to internal customers in the billable side of the firm, who are themselves consultants at all levels to external customers. Additionally, we support corporate or core operations employees, who also directly support the billable side of the firm.

Requests come from a variety of sources, from the HR community of the customer, from our talent development points of contact within parts of the firm, and from the internal customers themselves. Requests for North and Latin America are approved by the Senior Director, Global Talent Development Solutions (this role's Manager), and then assigned to team members such as you in this role. You then work with those customers and other talent development professionals to understand the need, design development options and review them with the customer, and then execute on the chosen solutions.

Involvement in requests may include complete ownership of the project and all its parts from beginning to end, or it may be contributing to just parts of a request and complete only some tasks. Thus, some projects may include only design, while others include only delivery, etc.

This role will have equal parts of internal consulting, evaluating needs, designing training, developing materials, and delivering development programs, both in-person and virtually.

We expect you to work independently and be self-directed to accomplish goals and objectives as assigned. You will ensure the content being delivered is valued and well received and the training programs are run to an exceptionally high standard and to a very senior level.

Responsibilities

Provide input into the global learning strategy and oversee and participate in its effective delivery through the following:

• Delivering learning programs, whether in person or virtually - Note: pre-pandemic, this role traveled 45% of time facilitating and delivering learning programs in NA cities, with 10 weeks spent each year delivering annual programs in-person, in a variety of venues from hotels to training centers. When we return to post-pandemic life, this level of travel will resume. The majority of our large in-person programs are delivered in New York City and Northern Virginia.
• Work collaboratively with other talent development professionals to follow standard Instructional Systems Design methods to assess needs, design, develop, deliver, and evaluate business development training, and other training that will improve the coaching and leadership capabilities of our leaders of people, and training in other content areas that will support FTI's values and competencies.
• Follow professional consulting skills to understand the wants and needs of the internal customer, analyze the data, develop the potential solutions, review the options with the customer, and develop a project management plan for execution.
• Develop and work from effective project management methodology for all projects.
• Provide regular reporting on accomplishments per TD templates. Report on strategic matters and learning initiatives at the appropriate level of detail. Present select accomplishments and reports directly to senior leaders.
• Assess the quality of our programs and continuously improve learning initiatives based on these results.
• Work with Global TD in the evolution and delivery of the competency-based curriculum of fundamental, intermediate and advanced courses as required.
• Consult as needed with other course managers in the segments. Provide feedback to course managers on developed training.
• Adhere to National Association of State Boards of Accountancy Continuing Professional Education (NASBA) CPE guidelines in developing training.
• Employ adult learning principles and innovation strategies for training design, delivery and blended learning approaches, including contributing to the firm's LMS and developing e-learning paths and curriculum swim lanes.
• Continually research and apply best-in-class and new facilitation and training methods and techniques. Maintain knowledge of training and facilitation techniques including addition of technology and micro-learning by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Introduce applicable trends in facilitation and training and development for inclusion in offerings.

How You'll Grow:

You will be working with a global team to bring learning solutions to our internal clients. Our work provides for high visibility projects working with leaders at all levels. On the job growth and development will contribute most to your career development.

FTI invests in the formal development of our talent with key resources such as Linkedin Learning, Coursera, and Thomson Reuters elearning content. In addition to taking advantage of these key resources, each year we invest in our Talent Development team members to to continue their professional development. The team regularly attends conferences like ATD. We are committed to working collaboratively to help all employees own their career. Career development plans are required in our performance management process.

Qualifications & Experience:

• Qualification: University degree required. CIPD or equivalent professional training qualification desirable.
• Extensive experience designing, developing and delivering business development training initiatives within an international matrix organization.
• Extensive experience designing, developing and delivering training content that improves managers' and leaders' capabilities in coaching their employees for immediate performance and mid- and long-term career development.
• Virtual training design, development and delivery experience with Zoom and Microsoft Teams.
• Professional or Financial Services experience.
• Formal development and demonstrated expertise in Instructional Systems Design and learning solutions including micro-learning offerings.
• Experience in Learning Management Systems (LMS) (we use SABA) and E-learning development.
• Excellent interpersonal, communication and facilitation skills; outstanding emotional intelligence.
• Prior vendor management, evaluation and negotiation experience.
• Skilled in project management methods and tools. Expert PowerPoint skills and Intermediate Excel skills.
• Adherence to FTI Values: Integrity, Creativity, Achievement, Respect, Empathy
• Travel required to FTI office(s).

Preferred skills

• Ability to understand different businesses and business models easily and quickly.
• Ambitious self-starter with a needs and solutions/results-based orientation and elevated ability to execute in a fast-paced, rapidly growing global firm.
• Demonstrated ability to influence and drive change throughout the organization and at a very senior level.
• Coaching and mentoring skills.
• Experience in using psychometric tools and assessments such as DiSC, Myers-Briggs Type Indicator (MBTI), Influence Style Indicator, Parker Team Player Survey, Strengths Finder, Thomas Kilmann Conflict Mode Instrument (TKI) .
• Ability to interact and communicate effectively with senior management and leadership regarding strategic and operational matters.
• Ability to collaborate with and influence people at all levels.
• Flexibility to travel regularly as needed.

Our Benefits

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

• Competitive salary and bonus plans
• Generous paid holidays, time off and parental leave
• Full package of benefits plans
• Company matched 401K
• Annual paid volunteer hours
• Corporate matching for charitable donations
• Potential for flexible working arrangements
• Free snacks and drinks
• Upscale offices close to public transportation
• Pet insurance
  

About FTI Consulting

What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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