The Life Properties is growing! We are adding a Director of Training to our team! The Director of Training is responsible for managing and supporting the assessment of organizational needs and the design, implementation and evaluation of programs that facilitate the professional development and continuous learning of team members, particularly executives and emerging leaders.
This position requires at least 30% travel with notice. This includes out of state/air travel to other properties as needed.
Who are we? The Life Properties is a privately-owned, fully integrated real estate operating company focused on acquiring, renovating, and managing multi-family investment properties nationwide. We manage a diverse housing portfolio of over 9,000 apartment homes across the United States. We focus on providing an elevated level of customer service and perform a remarkable transformation of properties to create thriving communities for our residents. We are the property management arm of Olive Tree Holdings, a growing real estate investment firm focused on investments in C & B class value-add multifamily properties in growing markets in the Southern US. Olive Tree executes a value-add strategy to renovate the asset and improve the quality of on-site staff, thereby driving significant NOI growth for the asset. The Life Properties then takes over the acquisition and focuses on site management at each location.
What do we offer? Competitive compensation package with a variety of benefit options. A great group of people that believe in working together for the greater good and having fun while doing it! A team that supports your personal and professional growth and is willing to make investments to help you achieve your long-term goals.
What your day to day will look like:
- Create and continuously seek to improve training curriculum and materials. Leverage 3rd party resources where needed. Continuously work with management to tailor curriculum and supporting materials in multiple areas.
- Maintain accurate and detailed database of all training materials.
- Manages all employees within the training department and is responsible for the performance management and hiring of employees within the department.
- Assists with the provision of expert facilitation and coaching to supervisors and managers regarding training methods and tools.
- Create and maintain training calendar to ensure all employees receive sufficient training on an annual basis.
- Manages the individual development planning process for executives and emerging leaders.
- Oversee and execute company onboarding program. Adjust program design and training materials as needed for maximum impact.
- Create and maintain on-demand video training portal for all proprietary training courses.
- Routinely release new mini-trainings (video) for team members.
- Manage Gracehill system including monitoring compliance, setting up role-specific assignments, creating new assignments, and creating awards relative to employee education.
- Oversee company mentorship program.
- Oversee mystery shopping program through third-party vendor.
- Perform one-on-one trainings as needed for secret shop follow up or other performance shortfalls.
- Perform classroom-style trainings throughout the year based on training calendar and need.
- Routinely visit properties to offer on-the-job training and check progress.
- Assist in coaching and development of site staff to provide the highest level of role-specific technique, shopping reports and post training curriculum.
- Create exciting and fun ways to mentor, train and develop skills for staff.
- Establish and monitor performance benchmarks (closing ratios, renewal ratios, lead conversion, and shopping scores).
- Monitor resident survey scores and provide training as needed. Publish leaderboards for portfolio.
- Other duties as assigned
- Works with all department heads to assess training needs of staff and facilitate and track training initiatives.
What you will need to succeed:
- Bachelors Degree in Organizational Development/Organizational Behavior preferred. Related experience required
- 6+ years working in property management/multi-family
- Superior verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Excellent presentation and facilitator skills.
- Ability to evaluate and research training options and alternatives.
- Adept with a variety of multimedia training platforms and methods.
- Ability to design and implement effective training and development.
- Excellent leadership skills.
Environmental requirements:
- While performing the duties of this job, the employee is required to sit, stand, bend, walk use hands and fingers to control objects, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. The associate must be able to lift 25 pounds.
- Must be able to see and read to complete forms, read reports, and visually determine the correct working order of physical aspect of units and other property facilities. Frequently needs to see small details.