Director of Technical Account Management Details

Director of Technical Account Management

Onepath - Los Angeles, CA

Employment Type : Full-Time

About 1Path

1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We live by them every day, measure our success, and continually grow. At 1Path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company huge growth potential, 1Path is the one choice for you.

About the Role

We are seeking a Director of Technical Account Management to join our team! This position will manage a team of Technical Account Managers. These teammates each work with a set of assigned accounts to provide support in an effort to develop technology roadmaps, review, and maintain clients’ IT infrastructures, while recommending new technologies and developing budgetary roadmaps to support the vision. The Director of Technical Account Management will leverage their IT expertise and leadership to develop a team of TAMs who are seen as strategic advisors by their clients. In addition, this leader will work with other leaders and 1Path executives to achieve budget, organizational, and strategic objectives.

Job Description

• Direct and manage all technical sales staff (“TAMs”) by reinforcing the 1Path core values, establishing career plans, and delivering effective 1:1s
• Improve Technology Business Reviews (“TBRs”) with customers and own TBR process with either quarterly or annual Client review

• Own process for auditing client infrastructure for needed refreshes, performance enhancements, and security improvements
• Conduct regular whitespace analysis to help team improve client IT roadmaps and find new opportunities and maintain a greater than 2.5x product penetration average with Clients
• Partner with other leaders (incl. Sales, Service, Procurement, etc.) to drive results and improve customer relations
• Partner with Sales leadership to develop strategic and technical account plans, along with guidance to support campaigns and client communications
• Improve efficiency of TAMs to prioritize client-facing activities and achieved budgeted growth targets for 1Path

• Lead team closely enough that we are taking necessary actions to manage performance while attracting and retaining top talent
• Maintain an open and inclusive solutions-oriented organization focused on driving thoughtful recommendations with clients through detailed Scopes of Work and solutions design
• Provide regular communication to management regarding important issues impacting sales along with metrics/reporting on team performance

Soft Skill Requirements

• Excellent written and verbal communication skills
• Energetic coach with excellent presentation skills
• Avid learner who is in constant pursuit of more skills
• Demonstrates strong reasoning, problems solving, and critical thinking skills
• Ability to lead from within and negotiate internally to achieve the desired outcome for deals
• Collaborative team player who is open to criticism

Professional and Technical Qualifications

• 5+ years of relevant experience with a minimum of 3 years leading high performing teams

• Technical solutions experience covering at least some of the below technologies

  • IT Services/Support
  • Workstations (Windows 7, 10, 11) – Mac knowledge always a plus!
  • Servers (Server 2008, 2012, 2016)
  • Cloud Storage Solutions
  • Disaster Recovery
  • Backup Solutions ( Veeam, Storagecraft, etc.)
  • Unified Communications
  • Microsoft 365 Solutions
  • Networking (Cisco, Sonicwall)
  • Virtualization (VMWare, Hyper-V, Azure…)