Director of Supply Chain Operations (Howard County General Hospital)
Employment Type : Full-Time
Director of Supply Chain Operations (Howard County General Hospital)Requisition #: 289111
Location: Johns Hopkins Health System, Columbia, MD 21044
Category: Leadership
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Oct. 7, 2020
POSITION SUMMARY:
Primary Responsibilities
This leadership position is accountable to the Senior Director of Logistics and Distribution of the Johns Hopkins Health System (JHHS) and to the CFO/COO/VP of Operations/VP of Support Services (or relevant supervisor) at the local hospital. Provides leadership to the local hospital’s Materials Management Department through the overall planning, direction, and management of the department, its policies and procedures, and its staff. The incumbent is responsible for the receiving and distribution of materials, both clinical and non-clinical, including, but not limited to, management of central and other store rooms that must provide prompt access to clinical supplies, par replenishment operations for all nursing and clinical areas, maintenance of equipment inventory, and the provision of delivery services to units for patient care. Essential responsibilities include:
- The Department meets or exceeds any standards as mutually agreed to in the Service Level Agreement (SLA) between JHHS Supply Chain and Local Hospital. Performance against those standards will be reviewed with appropriate parties on at least a quarterly basis.
- Appropriate and accurate receiving is carried out for all items delivered to the receiving dock
- They understand and appropriately address the needs of the customers in the hospital (e.g. the nursing units, non-clinical areas)
- Overseeing the par management system within the facility at the clinical supply level
- Management of the inventory levels and relevant financial impact
- Utilization tracked in EPIC at the local facility correlates to utilization out of the par management system
- Take part in ERP system testing as related to change or enhancements effecting facility
- Work with Value Analysis to ensure product compliance and provide assistance with conversions, backorders, and substitutions
- Take part in various committees as related to supply usage and supply decisions
- They attend and actively participate in various hospital operational meetings in order to fully understand operational issues within the hospital that are impacted by availability of appropriate supplies and materials
- Work in coordination with Corporate Supply Chain to ensure System inventory management polies are being followed
- Work as an integral member of the hospital leadership on hospital-wide priorities and initiatives as they relate to the Materials Management Department, its staff, and its operations
- Manage materials management staff and formulate decisions on hiring, training, evalua¬tion, discipline and discharge of subordinate employees
Additional responsibilities include:
- The development, administration, and monthly variance reporting of the department budget and receiving necessary approvals
- Monitoring and optimizing departmental labor productivity based on the benchmarks, targets and tools available
- Oversight of the Joint Commission on Accreditation of Healthcare (JCAHO) compliance and service level mandated improvements within assigned areas of responsibility
- Development, implementation and enforcement of departmental and JHHS Corporate Supply Chain policies and procedures. The incumbent must interpret and communicate hospital and JHHS Corporate Supply Chain policies, objectives, and operational procedures to department employees. He/she must resolve operational problems concerning items such as: staffing, utilization of hospital facilities, equipment and supplies and interdepartmental communications
- Monitoring and enforcing hospital and JHHS education/training policies, assessing employee skills, establishing channels for encouraging employee development and growth, i.e., expansion of their competencies and accountabilities
- Developing annual departmental objectives, which will facilitate the implementation of the hospital’s strategic plan. Assisting in short or long range planning by serving on committees, task forces or teams with other hospital staff
- Coordinating the hospital Product Safety Recall Program and assuring that the hospital is following Federal Guidelines and that the reports are made to the appropriate Federal agency, when required
The process of directing materials management should at all times be aligned with the vision for the future of Supply Chain, namely, sourcing the best quality products at the best price, treating customers with service orientation and focusing on supply chain excellence internally. Annual Goals and Objectives will be developed in conjunction with the direct and indirect supervisors and will reflect an appropriate balance between JHHS Supply Chain and local hospital strategic and operational priorities.
COMPETENCIES:
A. Education: Bachelor's Degree in business, finance, Supply Chain, or a related healthcare or management field; a Master’s Degree is preferred.
B. Knowledge:
- Work requires a complete understanding of materials management operations, as well as hospital and health system policies and procedures.
- Comprehensive knowledge and understanding of supply chain and inventory, distribution, logistics, receiving, materials management, human resource management activities, project management activities, and ERP Supply Chain applications
- Knowledge of supply chain analytics including collection, cleansing, analysis and interpretation of supply chain data for a wide variety of project types and variety of organizational levels (e.g. corporate, warehouse, and entities).
- Experience managing an Integrated Business Plan or S&OP process matching projected demand with supply and the budget required to execute
- Experience in workforce management and demonstrated capability in financial management
C. Skills:
- Must have advanced interpersonal skills necessary to interact with all levels of hospital management to exchange information, analyze service requirements, solve complex problems, develop and maintain effective working relationships, interact with vendors, including supporting as requested the Department sourcing staff, and lead, as well as participate in, the development of short-term and long-term improvement plans.
- Requires supervisory and management skills necessary to direct operations of several departments, providing effective direction to ensure operations are efficient and customer-focused
- Analytical thinking, problem solving skills, conflict management and decision-making skills to be able to identify problems, make recommendations and decisions, and implement solutions
- Demonstrates experience leading improvement projects, driving operational efficiency and effectiveness, enhancing customer service, increasing quality and minimizing risk
- Demonstrates the ability to build high performing teams and coaching/developing a diverse staff
- Strong process optimization experience to increase process efficiency and effectiveness in inventory and logistics management
- Demonstrates project leadership skills and the ability to develop effective working relationships with internal and external partners and cross-functional working teams
- Advanced Microsoft Office experience (Word, Excel, PowerPoint); MS Access/Project preferred
D. Required Licensure, Certification, Etc.: None.
E. Work Experience- Extensive experience managing material/logistic operations in support of patient care, as is generally acquired through at least eight years of progressively more responsible experience in a healthcare materials management setting.
- Requires a comprehensive understanding and working knowledge of hospital finance, information systems, customer service, performance improvement and regulatory requirements.
F. Machines, Tools, Equipment: Ability to utilize office equipment, computer equipment and appropriate software tools. SAP preferred.
G. Budget Responsibility: Development of and continuous monitoring of budgets specific to each department's functions; responsible and appropriate decision-making exercised in the expenditure of budgeted funds.
H. Authority/Decision Making Level: Work requires a high skill level to analyze department operations and develop systems to effect improvements. Must interact with and direct all levels of staff and ensure that hospital policies and procedures are incorporated into overall departmental goals and daily operations.
I. Supervisory Responsibility:
PROBLEM SOLVING: Must have the ability to facilitate/direct the work of subordinate staff, provide appropriate education and training, and facilitate employee development to attain highest levels of professional proficiency.
- Applies knowledge and skills to evaluate complex problems and take corrective action quickly and effectively, and with appropriate consideration for both internal and external customers.
- Uses data supplied by managers to make recommendations for improvements or changes to processes. In addition, have the ability to extract and interpret data in the form of reports to address issues at a macro level.
- Interprets complex data and provide actionable recommendations aligned to the Supply Chain vision.
- Participates in setting/ enforcing departmental standards for analysis, development/quality assurance.
INFORMATION MANAGEMENT: Comprehensive knowledge of information systems to meet the needs of internal and external customers, staff, and management; demonstrated ability to utilize a variety of software tools for the purposes of measurement, analysis, and communications.
WORKING CONDITIONS: Works primarily in an office environment; extensive walking may be required for supervision. Possible exposure to hazardous materials and pharmacological agents with little likelihood of harm if established health precautions are followed. Attendance is required during disaster, emergencies and severe weather conditions, including staying for extended hours.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.