Director of Partner Success Details

Director of Partner Success

Two Chairs - San Francisco, CA

Employment Type : Full-Time

Two Chairs is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
About Us:
We bring together an exceptional team of people at the intersection of clinical care, technology, and design. Though our backgrounds may be different, we're united by our collective personal experiences with the mental health care system and the desire to make it better. We strive to create a world where everyone has access to exceptional mental healthcare and to create a workplace where everyone has the opportunity to impact that mission. We are passionate about mental health and excited to be a part of a team that is bringing personalized, data-driven therapy to California, Washington, and eventually nationwide.

About The Role:
As the Director of Partner Success, you will be a key member of the business development organization and lead the relationships with our most important strategic health plan & payer partners. As the first Director of Partner Success, you will be responsible for setting our partner success strategy and managing the growth of our existing and new partnerships. As partnerships grow and expand, you will define a strategy for the Partner Success team including structure (roles and responsibilities), hiring and management. You will collaborate closely with our Strategic Partnerships, Operations, Clinical, and Product teams to develop systems and processes to implement, launch and manage our payer partnerships. You will develop strategic relationships across partners and collaborate with the Strategic Payer Partnerships team to grow, and expand existing and future relationships. Finally, you will develop a deep understanding of our partners' most critical needs to inform our overall go-to-market strategy and help set up our business for long-term success.

About You:

• Committed to delivering exceptional quality work
• Passionate about mental health
• Strategic thinker with a get things done attitude
• Low ego and focused on outcomes
• Client service-oriented
• Deeply empathetic
• Pragmatic

Where you'll make an impact:

• Drive success in existing and new strategic partnerships, from planning and implementation to day-to-day relationship management and patient growth.
• Expand on partner success key learnings and build on playbook for future partner needs.
• Define strategy for team structure, hire, and manage a team - be a player coach as partnerships grow, expand, and needs evolve.
• Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts at those partners.
• Deliver consistent service levels to partners by proactively identifying and helping resolve day-to-day issues as well as long term strategic goals.
• Identify opportunities to expand Two Chairs' patient reach within our partners and collaborate cross-functionally to test their feasibility.
• Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process.
• Become an expert in all parts of Two Chairs' approach, services, capabilities, and value proposition.

You'll be successful if you:

• 8+ years of experience in client services, account management roles, strategic partner management or client-facing roles in healthcare
• Enjoy building and fostering productive relationships with partners , including VP and C-level executives, that drive long-term business impact and allow us to hit our goals
• Enjoy people management and team development, while striving for your own continuous growth and development
• Thrive in building and then running a new team, utilizing lessons and processes from the current foundation.
• Have a track record of high client satisfaction, partner growth, and renewal success
• Are an outstanding written and oral communicator, including superior presentation skills, but are are also comfortable utilizing, creating, and presenting data analyses
• Have the ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
• Are an excellent time manager and can flex from executing day-to-day tasks to managing long-term initiatives
• Have demonstrated the ability to manage internal and external needs and identify creative solutions to drive progress
• Are a team player and enjoy collaborating with multiple teams across different functions
• Possess a strong service orientation and the ability to manage multiple partners at once
• Enjoy working in a fast-paced, high-growth environment and can adapt to an evolving environment
• Have the willingness to travel for key client meetings and for team events in our San Francisco office

More about our benefits:
Whether you work in our HQ office or at one of our beautiful clinics, Two Chairs is highly collaborative, and yes, fun! To support you at work we offer fantastic perks and benefits that reflect our mission of self-care and support, including:

• Competitive salary and equity in a high growth start-up
• Ample paid time off to relax and recharge including a Winter Office Closing: Christmas Day through New Years Day
• Comprehensive medical, dental and vision coverage
• Annual $500 professional development stipend to support your learning & growth
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 Wellness stipend to encourage and support a well-rounded healthy lifestyle
• Paid parental leave and lots more

Two Chairs is committed to building a culture of inclusivity, belonging, and safety. We believe that in order to achieve our mission we must foster a workforce that represents people from all identities, backgrounds, experiences, abilities, and perspectives. Our DEI efforts are grounded in employee support, education & advocacy, culturally-informed care, and ingrained in our hiring process.

#LI-ES2 #LI-Remote

Job Type: Full-time