Employment Type : Full-Time
Overview: We are looking for a dynamic, experienced Director of Operations to join our fast-growing dental partnership network’s (“DPN”) management team in Virginia. Guardian Dentistry’s mission is to support our partner dentist entrepreneurs and teams in building the practices of their dreams. While Guardian brings together passionate, purpose-driven, like-minded dental entrepreneurs who share similar values, each of our partners are very different, and it’s those very differences that make us stronger in positively impacting the lives of everyone we serve across our network of practices. Guardian Dentistry partners with dental groups that are founded and operated by successful dentist entrepreneurs. Guardian’s state partnerships feel like working with a local group run by proudful owner Dentists that care for their business, staff, and patients like it’s their own because it is their own! Dentists and a family office primarily fund us, so we have less of a corporatized setting but access capital and institutional quality support. Beyond that, our empowered doctor partners, that are truly business partners in every sense of the definition, are what makes us unique – they are leaders in their respective markets. We are privileged to have them join us on this journey together. Our partners put their heart and soul into their business (which is why we wanted to partner with them in the first place), and there is a real sense of passion for dentistry, love of the art and science of it, and uncompromising transparency and ethics in everything they do. We strive to stay as modern as possible with state-of-the-art technology (milling, intraoral scanners, 3D CT scans, surgical guides, etc.) to be more efficient and practice the highest quality of dentistry and deliver a consistently superior experience. Our local partnerships consist of dentist owners/partners in key leadership positions, and with that, you get a decorporatized setting while still benefiting from economies of scale. As our leadership team, the dentist entrepreneurs that have joined Guardian recognize the value of more resources while preserving their autonomy, identity, and culture. We embrace each practice’s unique culture and strive to preserve everything about what makes the practice so special while also providing for a pathway for careful and thoughtful evolution and growth, ensuring the highest standards of patient care. Job Summary: As the Director of Operations, you will be a key business-level leader overseeing multiple general dental practices and regional managers in your region. You will be responsible for implementing systems and processes to create efficiencies, ensuring fiscal discipline through cost controls, and leading a team of Managers (Practice Managers or Department Leads) while ensuring the highest standards of patient care and staff morale. Primary Job Responsibilities: 1. Overseeing the general operations of 10-15 supported dental offices 2. Responsible for hiring, coaching, leading, and supporting, the Practice Managers or Department Leads 3. Develop training, planning, recruiting, and retention strategy for all staff to maintain excellent performance of each supported practice and knowledge of the business model, operating procedures, and protocols 4. Provide and develop reports, analyze financial and operating metrics, and create recommendations/actions to attain fiscal goals proactively 5. Implement, administer, and maintain best-in-class systems and processes (procurement and inventory management, vendor management, marketing review, hygiene protocols, patient experience, “customer first impressions,” end-of-day protocols, etc.) Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. Qualifications: • Bachelor’s degree required, MBA preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities • Five (5) plus years of successful growth operations leadership experience in a multi-unit or multi-state dental services business • Outstanding relationship-building, interpersonal and leadership skills; high moral standards • Functional skills in general management with an emphasis on growth operations • Ability to interpret quantitative findings (profit and loss statements and practice management software KPIs), synthesize results, and apply learnings proactively • The position also requires project management skills; analytical/problem-solving abilities; effective verbal and written communication skills; attentiveness to detail; proficiency in Microsoft Office products • Ability to create high morale, collegial, high-effective environment • High comfort with ambiguity and working in a fast-paced, high growth, and fast-changing entrepreneurial environment • Intellectually curious • Ability to travel 25-50% Guardian Dentistry is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Guardian Dentistry will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Compensation & Structure: