Director of Operations
Employment Type : Full-Time
Director of Operation for Austin/ San Antonio Market, relocation to Austin required
Why work for Freebirds?
1. We are in our 3rd year of top 1% of industry performance.
2. For the second year in a row, we were awarded the #1 consumer choice for craveable food by National Restaurant News.
3. We are growing and creating tremendous job opportunities.
4. We believe in creating exceptional culture, continued product innovation, training enhancements, and exceptional Texas hospitality.
Freebirds Benefits for a Director of Operation
- Low-cost healthcare, 401K, and PTO options
- Excellent reward and recognition programs for management and hourly Tribe
- Multi-annual manager training sessions
- Company vehicle and cell phone re-imbursements
- Cell phone, ticket, event, and gym partnership discounts
People
- Work closely with VP of Operations and HR team on development process to build pipeline of leadership talent for NRO’s
- Supervise a team of 2-3 Regional Managers
- Make decisions with HR consultation, concerning hiring, promotions, disciplining, and discharge of restaurants leadership team
- Build success through the creation of a culture which empowers and rewards top performers, and compassionately improves or removes low performers to benefit the continued improvement of the leadership team
Process
- Maintain an effective system of partnering with Restaurant Support Center including marketing, facilities, and maintenance support
- Ensures high levels of operational excellence are achieved
- Achieve financial success in supporting RM team to build sales and increase profitability
- Demonstrate operational excellence through training, coaching, disciplining, and encouragement of Regional Managers and the restaurant leadership team
- Evaluate the conflict resolution skills of Regional Managers and influence positive communication
- Use data and tools to measure objective results with each region to help guide coaching and improvements with Regional Managers
- Help support restaurants with LTO’s and implementations and follow up on results
- Partner with Human Resources in any investigations that arise and work with HR to finalize any future action
- Ensures that restaurants are compliant with government and food inspections
Product
- Demonstrating high caliber leadership and removing obstacles, so restaurants have the highest standards of service, safety, cleanliness, and food quality
- Visioning, planning, and implementing an effective strategic direction in partnership with the VP of Operations for each region for all objective measures
- Support the executive team in creating the company’s strategic direction
- Multi-unit restaurant management experience in fast-casual restaurant concepts, preferred
- Proficient in restaurant operations, back if house, and point of sale systems
- Experienced leading a team through objective measures of performance
- Advanced understanding of decision-making process, deliverable prioritization, and timelines
- Advanced ability to communicate, influence, and negotiate decisions while motivated assigned teams
- Strong understanding of restaurant functions including training, recruiting, and delegating certain tasks
- Requires 50% travel within home and surrounding markets
- Ability to bend at the waist and lift items up to 50 lbs
- Must have the ability to stand for long periods of time
- Must have Food Safety Manager Certification upon hire
- Must have valid state driver’s license and insurance upon hire