Director of Operations, Drive-Thru Details

Director of Operations, Drive-Thru

Chick-fil-A I Cienega Triangle - Los Angeles, CA

Employment Type : Full-Time

The Drive-Thru Director is responsible for:

• The speed and accuracy of the Drive-Thru
• Coaching the behaviors of all Shift Leaders, Pacesetters and Team Members who work in the Drive-Thru. Those behaviors include:
• Proper bagging to ensure high-quality food
• Reinforcing the Core Four
• Create Eye Contact
• Share a Smile
• Speak with an Enthusiastic tone
• Stay Connected to Make It Personal
• Maintaining a clean and organized workplace
• Cash management best practices
• Implementation of innovations that will aid in improving Operational Excellence.
• Delivering weekly Drive-Thru performance reports to the leadership team
• Coaching, evaluating, and providing accountability for all Drive-Thru Team Members
• Aligning daily practices of the Drive-Thru with the Vision of the organization and with the annual Thematic Goal of the organization

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• 
  Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
• Scholarship Opportunities
• Free Food
• 401K
• Health Insurance
• Paid Time off
• Benefit eligibility grows with tenure.

• Work a minimum of forty hours per week in the restaurant
• Focus on systematically and effectively communicating all Drive-Thru related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Enthusiastically and passionately lead the Drive-Thru team

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.