Our Company
Allegro is a respected leader in the senior living industry, actively engaged in ownership, operations, design, development, and property management services for multiple luxury brands throughout the US, with corporate headquarters located in St. Louis, MO.
Our Community
At Allegro in Harrington Park, you’ll discover the joys of inspired senior living. We care a lot about the people we serve. So, we work hard to help you continue to enjoy friends, family, hobbies, and to provide all the little things that make your life meaningful and unique. Our warm, comforting, and engaging environment will delight you every day. Demand the best for the rest of your life. Live the Inspired Life at Allegro.
The Resident Services Director (RSD) is responsible for oversight of the day-to-day activities in Assisted Living (AL), including resident services, associate management, general administration, and physical maintenance. Provision of excellent resident services in accordance with all applicable law and regulations to achieve a deficiency-free survey is essential. Supervision of the AL must be in strict accordance with Company policies and procedures, with an emphasis on effective and efficient realization of the owner’s goals. The RSD must keep in mind that maintaining excellent service, high occupancy, and high resident and associate satisfaction is always the goal of the Community.
Areas of Responsibility:
RESIDENT CARE
- Support a safe environment for all the residents, their visitors and the associates of the AL Department regarding infection control and life safety.
- Create an individualized service plan for each resident in AL with input from Care Staff, updating per policy and as needed. Ensure Care Staff maintains current knowledge of residents’ activities of daily living (ADL) needs and requirements.
- Monitor overall health and wellbeing of the residents and evaluate resident condition according to state regulations and Company policy. Immediately report all changes in resident’s condition with recommendations and evaluations to the Executive Director.
- Interact with the resident’s physician, pharmacist, medical personnel, and families/responsible party as needed and required by pertinent law and regulations, and Company policy.
- Identify the ongoing needs of residents to maintain the highest level of wellbeing.
- Observe, report and record changes in resident’s condition or needs, reporting these to the Executive Director according to Company policy, and to other healthcare providers as appropriate.
- Work closely with the Sales & Marketing Department to assure timely assessment of prospects and new residents; assist with the coordination of move-ins and move-outs.
- Implement and maintain an accurate file for each resident in AL.
- Strive to achieve and maintain 100% compliance with the appropriate federal, state and local regulations and comply with all surveys conducted by the licensing authority.
ASSOCIATE MANAGEMENT
- Will be responsible for managing nursing team, approximately 30 direct reports (nurses, care staff and CMT’s).
- Ensure appropriate staffing levels through effective scheduling and maintain department staffing schedules utilizing the electronic payroll system.
- Oversee and monitor that the Care Staff are properly accounting for hours worked using electronic payroll system. Review the time sheets in electronic payroll system daily for missed punches and correct as required. Complete a final review of time sheets prior to the end of each pay period per Company policy.
- Recruit and hire all AL personnel utilizing the electronic payroll system. Ensure all required new hire paperwork is submitted in accordance with Company policy.
- Supplement online classes by providing training to the Care Team on resident care activities and AL regulatory requirements, as well as other pertinent topics as needed.
- Provide required Alzheimer’s training (orientation and annual) for all associates in communities with an Ensemble Program.
- Maintain current knowledge of federal, state and local regulations regarding residents’ rights and promote associate compliance with same.
- Provide daily coaching and support to associates, and corrective action as needed.
ADMINISTRATIVE
- Research ways to improve AL operations and vendor services, with a focus on provision of quality service for the best price (including appropriate prior authorization on capital expenditure purchases).
- Maintain Department compliance with the operating budget through use of purchase order system and budget control procedures.
- Participate in the preparation of the annual operating budget for owner’s approval.
- Work closely and maintain daily communications with the Assistant Resident Services Director and/or Program Director for Memory Care in administering and managing the Department, thereby ensuring continuity of care and services for the residents.
- Participate in and oversee compliance with electronic documentation requirements. To include the input and documentation of data related to resident care, risk and medication management information where applicable.
- Attend and participate in all meetings and training as directed by Company policy and the Executive Director.
- Other duties as assigned.
Job Requirements:
- Minimum two (2) years’ experience in Long Term Care, AL, or other equivalent geriatric care with AL training, with demonstrated sensitivity to the needs of the elderly.
- At least one (1) year supervisory nursing experience.
- Must be comfortable with computer use and have a working knowledge of appropriate Microsoft Office programs. Previous experience with computerized resident documentation systems a plus.
- Good organizational/time management skills, including appropriate delegation and the ability to multi-task, are a must.
- Demonstrated problem solving and decision-making ability is vital.
- Requires superior verbal communication and rapport building skills, including the ability to collaborate with other departments.
- Must have a positive Criminal Background Screening.
- Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
- Must be able to pass a driving safety test while driving the Community vehicle.
Licensure/Certifications:
- Licensed RN in good standing with the state licensing agency, as required by state regulations required.
- CPR/AED certification is required.
- For the Memory Care Program, must have, or be willing to obtain, certification as an Alzheimer’s trainer (as specified in state regulations).
- Valid Driver’s license.
- AL certification preferred.
Allegro is an EOE (Equal Opportunity Employer) and drug-free workplace.