Director of Housekeeping
Employment Type : Full-Time
About Us: Come experience our culture of CARE at The DoubleTree by Hilton Boston Logan Airport Chelsea! Our Hotel boasts 180 guest rooms and suites, over 1,200 square feet of event space and two outlets including Pendulum Pub! The DoubleTree by Hilton Boston Logan Airport Chelsea features an ideal location, 2 miles from Boston Logan Airport across from the New England FBI Headquarters, 5 miles away from downtown Boston, and within walking distance of the MBTA Silver Line and commuter rail station. Find out today what a career at the DoubleTree by Hilton Boston Logan Airport Chelsea with Pyramid Hotel Group can mean for you! Description:JOB SUMMARYThis position is responsible for the overall management of the Housekeeping department including organizing, directing, and controlling the housekeeping and laundry departments to ensure the highest standards of cleanliness and guest service.
CANDIDATE PROFILEEducation:Bachelor’s degree, preferably specializing in Hospitality, Business Administration or equivalent experience is required.
Experience:Minimum of five (5) or more years of progressive Front Office and/or Guest Services experience. Supervisor and/or Management experience required.
KEY RESPONSIBILITIESThe primary responsibilities for the Director of Housekeeping include the following but are not limited to:- Maintain contact and liaison with all other departments with particular emphasis on their interaction with Housekeeping and Laundry departments.
- Maintain a room inspection program to monitor standards and condition of rooms.
- Prepare and implement preventative maintenance program for guest rooms. Responsible for preventative maintenance program in the public areas.
- Responsible for the hiring and disciplining of all department personnel.
- Prepare, oversee implementation of and recording of training programs for all staff.
- Prepare and give all 90 day and annual reviews.
- Maintain morale of staff to achieve minimal department turnover.
- Prepare and control department budgets.
- Select, purchase and control all guest, cleaning, and laundry supplies and equipment.
- Prepare recommendations for annual F.F. & E reserve budget.
- Purchase all F.F. & E items and complete installation with minimal disruption to the hotel.
- Select, purchase and control by quarterly inventories and reclamation systems, rooms and food & beverage linen.
- Responsible for daily and monthly payroll control.
- Prepare specifications for, and monitor the work of, outside contractors.
- Supply and maintain all employee uniforms & implement perpetual inventory control system.
Requirements:JOB QUALIFICATIONSIn addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.
- Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
- Bilingual Preferred
Doubletree Boston Logan Airport Chelsea is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.