Director of Home Care Details

Director of Home Care

Ethos - Jamaica Plain, MA

Employment Type : Full-Time

Ethos is a private, non-profit organization that is dedicated to promoting independence, dignity and well-being among the elderly and disabled through quality, affordable and culturally-appropriate home and community-based care. As a state-authorized Aging Services Access Point (ASAP), Ethos coordinates all the non-institutional home and community-based services for elderly and disabled residents of the southwest Boston neighborhoods of West Roxbury, Hyde Park, Roslindale, Jamaica Plain, and Mattapan and well as, provides city-wide nutrition services in Boston, which serve approximately 2.1 million meal for older adults, delivered to the home (Meals on Wheels) or served in neighborhood congregate settings (Community Cafés). The organization also provides Medicare Counseling (SHINE), Long-Term Care Ombudsman, Money Management and Healthy Aging programs for the entire city of Boston. For more information, visit www.ethocare.org.

A career that makes a difference and impacts the lives of others!

EO/AA/VEV/Disabled Employer -----Ethos Affirms and Supports Diversity

COVID-19 Vaccine Required

Sign-on and Retention Bonus available

Ethos is looking for an experienced Director that will manage the day-to-day and long range decision-making responsibilities under the general direction of the Chief Operating Officer, ensure smooth functioning of the Home Care (HC) Department in the provision of effective consumer services in accordance with agency mission and Executive Office of Elder Affairs (EOEA) standards. Primary responsibility for the management of the Home Care programs: Home Care, ECOP, Choices, Over Income, and others as assigned by the Chief Operating Officer. Responsible for the management, coordination, and supervision of HC supervisors and staff. Be knowledgeable about EOEA standards, disseminate that information effectively to staff, and operationalize department practices to promote compliance with same.

DUTIES:

1. With Chief Operating Officer, develop departmental plan and program objectives. Implement objectives for all assigned programs.

2. Supervise departmental program managers:

• Hiring: Coordinate with Program Managers/ Supervisors to interview and hire employees in a timely manner, complying with applicable laws and regulations governing hiring and employment. Submit to HR Director all required, completed documents related to the hiring process;
• Training: Oversee Training Supervisor; Develop and implement effective new hire orientation to promote efficiency and competence of new HC staff. Ensure provision of required and relevant training to all HC staff ongoing. Ensure that Program Managers have the skills necessary to support their supervisees in achieving excellence in the case management of older adults and to comply with all EOEA requirements of the program.
• Supervision and Program Oversight: Provide supervision to Program Managers and other HC staff as needed. Provide consultation for complex cases.
• Performance: Oversee performance evaluation process for staff and complete annual evaluations for managers. Implement performance management protocols as needed in order to ensure accountability to the needs of consumers and the agency.
• Compliance: Collaborate closely with the Quality Improvement Director on an ongoing basis to maintain and improve quality measures. Implement new service directives and programs to ensure service delivery in accordance with Executive Office of Elder Affairs (EOEA) directions and Ethos’ mission. Monitor the team’s performance and make recommendations to the Chief Operating Officer regarding staffing structure and program needs in order to promote compliance and high quality outcomes.
• Communication: Ensure that regular meetings are held with staff to communicate departmental and agency information.

3. Together with the Chief Operating Officer, serve as a program liaison with regulatory and funding agencies:

• Interpret and implement program-related regulations and policies and assist managers and supervisors in implementing and communicating policies and training staff;
• Oversee RFP, contracting and rate negotiation process for vendors, and manage vendor contracts and quality;
• Direct audit process;
• Implement pilot programs for organizations including: Executive Office of Elder Affairs and AAA/Boston AgeStrong Commission;
• Serve on state-wide committees for Elder Affairs or other agencies as requested.

4. Design, develop and implement new programs and program enhancements for assigned programs. This may include communicating with other ASAPs to research best practices.

5. Participate as requested in grant proposals to obtain relevant funding.

6. Monitor departmental budget to ensure that programs’ costs stay within budget and that funds are utilized most efficiently; review with Chief Operating Officer or Chief Financial Officer as appropriate.

7. Communicate information on Home Care programs to the community and provider agencies; coordinate public relations and outreach activities, as appropriate. Serve as the primary HC liaison to other agency programs, including Senior Care Options, Personal Care Attendant, Nutrition, CAE/CSSM, Ombudsman, Counseling and Support Services, Community Relations, and others.

8. Together with the Chief Operating Officer, oversee departmental quality improvement and quality management process, including consumer satisfaction surveys.

9. In partnership with the QI Director, coordinate monitoring of documentation and compliance for Home Care unit. Schedule training needed to assure compliance.

10. Coordinate, prepare and analyze required statistics and reports as requested by the Chief Operating Officer.

11. Oversee the Internal Review Committee, reviewing appeals and waiver requests.

12. Develop and maintain a working relationship with community groups, professional resources and referral sources.

13. Serve as an agency liaison to the Adult Protective Services program. Attend external meetings to represent Ethos. Serve on intra- and interagency committees at the direction of the Chief Operating Officer.

14. Represent the Agency at EOEA, ASAP, AAA committee meetings, etc.

15. Interface with EOEA as needed, including the filing of and response to Critical Incident Reports.

16. Under the guidance of the Chief Operating Officer, primary responsibility for meeting the standards of, and preparing for, EOEA Designation Reviews, and associated corrective action planning and implementation.

17. Perform other related duties as assigned by the Chief Operating Officer.

QUALIFICATIONS:

1. Master's Degree in Human Services, Social Work, Business Administration, or an RN, or BA degree with relevant 8 years of professional experience.

2. Significant case management experience including a minimum of three years as a supervisor in a directly related social service organization.

3. Knowledge of and experience working with elders.

4. Ability to meet consumers in the location of their choice.

5. Must be able to drive or travel in an efficient manner.

6. Ability to traverse at least 2 flights of stairs.

7. Excellent interpersonal, written communication, verbal communication, and organization skills.

8. Intermediate Microsoft Office experience (including e-mail, internet, word processing skills, plus ability to create spreadsheets required).

Benefits include:

• vacation = 3 weeks to start
• sick time = 12 days
• personal time = 1 week
• 14 holidays off plus your birthday off!
• health & dental insurance
• life insurance
• long-term disability insurance
• short-term disability insurance
• LTC and voluntary insurance
• 403(b) retirement plan
• credit union
• pre-tax deductions

Ethos provided the following inclusive hiring information:

• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

COVID-19 considerations:
Mandatory COVID Vaccine Policy

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 3 years (Required)
• Community & Human Services: 5 years (Preferred)
• working with the elder population: 1 year (Preferred)
• Case Management: 3 years (Required)

Work Location: One location