Employment Type : Full-Time
Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. Job Description Summary: Global marketplace e-commerce continues to accelerate its growth at a very fast pace. To continue to provide superb customer experiences to our Marketplace partners globally, the role as Director of Customer Success for Marketplaces and will be accountable for some of the largest and fastest growing marketplace relationships within the PYPL portfolio. They will lead a team of Marketplace Customer Success managers and Subject Matter Experts and be responsible for the back book revenue targets. The ideal candidate is passionate about great customer experience, winning in the market and delivering on their commitments. They have a proven track record of leading and transforming people organizations as a highly motivated and effective team. Prior experience in Payments and or Marketplaces is essential for this role, as a key focus will be to provide a great experience for our marketplace customers, retaining their business, and enabling growth by partnering with the sales teams for cross selling. The position will report directly to VP, Global Customer Success, therefore will be highly visible in the organization and involves frequent interaction with senior leadership at PayPal and external partners audiences. The ideal candidate will determine what drives success for our Global Marketplace partners, build a learning culture, and make strategic decisions that affect the Marketplaces customer lifecycle journey. Job Description: We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Personal Qualities, Knowledge, Experience, and Skills Required