Director, Business Decision Management (Remote) Details

Director, Business Decision Management (Remote)

PenFed Credit Union - McLean, VA

Employment Type : Full-Time

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Business Decision Management Director at our McLean, Virginia location. The primary purpose of Director, Business Decision Management is to be the business lead of the Decision Management capabilities as it relates to origination of consumer loans and deposits. The successful candidate will build and maintain working relationship with team members, vendors, and other departments involved in credit decisioning, fraud decisioning, decision management, and other aspects of the origination flows and processes. The Director will provide strategic strategy provides a competitive advantage to PenFed by charting target operating model and technology adoption, agility and flexible options for policy changes, and decision model management guidance and guidelines.

**This position is available remotely within 100 miles of job location**

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Strategic Framework Build Out

• Recommend, model, and develop a robust business architecture decision management framework that is first and foremost responsive to Consumer Banking's immediate needs.
• Frameworks to include simulation, rule authoring, machine learning, and testing automation for consumer through the door application, prescreen and preapproval offer generation and offer acceptance and MSR/BSR channel.
• Develop a strong monitoring and feedback loop between policy rule implementation, credit system functioning to specification, and achieving Consumer Banking profitability and growth goals.
• This role will partner with internal and external resources to orchestrate and oversee Rule Engineers and Architects, Testers, and Data experts to meet these ends.

Governance

• As created by the AVP of Decision Management Execution's and with their guidance and program structures adhere to first line of defense responsibilities and record adherence as required.
• Assist as directed in inquiries and serve as liaison with the second and third lines of defense, and to external auditors as needed.
• Define workflows for decision making and oversight - by identifying associated processes, roles, and responsibilities.
• Establish a sound Change Management process working with the IT and vendor PMs.
• Communicate with auditors and other internal / external oversight groups as necessary, coordinate review and remediation activities.

Vendor Management

• Under the direction of the AVP Decision Management Execution, help prioritize requirements, stories, and sequence CQA, and Production releases
• Under the guidance of the AVP Decision Management Execution, determine staffing needs.

Stakeholder Management

• Coordinate with Product, Compliance, Legal, Accounting, IT, and other key stakeholders to socialize decision management capabilities and current and proposed transformative processes and outcomes.
• Coordinate with stakeholders at all PenFed geographical locations.

Requirements and Quality Assurance Management

• Direct testers to testing outcomes and QA standards across origination platforms.
• Provide guidance to business analysts and testers on the team, in activities such as requirements analysis and documentation, business rules analysis and configuration, user acceptance strategy and execution.

Risk and Issue Management

• Define and implement a strong risk and issue management process and associated tools.
• Proactively identify current and emerging risks and issues by regularly communicating with various team members; discuss risks and issues at appropriate forums to pursue mitigations and resolutions as necessary.
• Escalate appropriate risks and issues to PenFed senior management.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in IT, finance, statistics, or related field required. MBA highly desired.
• Minimum of twelve (12) years' experiment in the Loan and Deposit Origination, Credit Management, and Technology space.
• Minimum of five (5) years of direct management experience.
• Work in an agile environment is highly desired.

Supervisory Responsibility

This position will directly supervise employees

Licenses and Certifications

There are no additional licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call will be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

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