Now is the time to join our team! Brightview Senior Living was just awarded our "Great Places to Work" certification for another year!
We are committed to providing a safe work environment for every position:
- Temperature screenings
- Monitoring associate and resident health
- PPE for associates that require it
- CDC directed protocols
Position Summary: Leads the staff in dining services to ensure a vibrant and safe dining experience for residents and guests and an efficient dining room operation; welcomes and seats diners to efficiently manage flow and balance server capacity.
How you will serve our residents and our community:
- Consistently and genuinely demonstrates the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.
- Attracts, retains, coaches, motivates and leads the dining server team; holds the team accountable for meeting mission, quality, safety and other performance standards.
- Monitors operation of the dining room and performance of the service team; provides coaching and direction as needed; escalates issues to senior manager as appropriate.
- Prepares schedules for dining servers, ensuring adequate staffing and appropriate distribution of assignments.
- Personally conducts or oversees the training and onboarding of new dining servers.
- Greets residents, families and guests upon arrival to the dining room; responds to inquiries and offers assistance as needed.
- Monitors available seating and staffing; escorts residents and guests to appropriate tables to ensure efficient distribution for the best possible service.
- Implements and monitors safety protocols in the dining room; sets a strong example and holds associates accountable for practicing a culture of safety.
- Monitors inventory of dining room supplies, ensuring that associates are exercising appropriate cost controls; assists in ordering and/or maintaining inventory.
- Monitors dining room to ensure the area is clean and in proper condition; notifies management of needed repairs and/or replacements and possible safety hazards.
- Oversees and assists with dining related programs such as special events, private parties, meal delivery, and guest dining.
- Assists in maintaining appropriate department records such as reports, files, time records, and schedules.
- Participates in and attends all in-service training and education programs as scheduled.
- Other duties as assigned.
Supervisory responsibilities:
Directly manages the dining servers. Carries out supervisory responsibilities in accordance with BVSL policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
With our residents in mind, the right candidate will have:
- Minimum of two years' dining server and/or hostess experience with one year of supervisory experience in a service environment. College degree in hospitality, culinary arts, or business discipline strongly preferred.
- Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.
- Ability to lead and direct the work of others.
- Ability to organize and manage multiple priorities.
- Strong customer orientation to older adults.
- Positive attitude, enthusiasm and energy.
- Ability to effectively communicate in English