Digital Training Learning Mgmt Admin Details

Digital Training Learning Mgmt Admin

PayPal - New York, NY

Employment Type : Full-Time

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description Summary: The Digital Training Learning Management Administrator is part of the Global Revenue Operations and Enablement Training team. We are looking for a professional Learning Management Specialist to design, develop, implement, deliver, and maintain resources used for learning and practicing experiences. You will be one of the system administrators, working with a diverse set of learners across the revenue-generating organization uploading appropriate eLearning content including self-paced courseware, training, certifications, videos, etc. as well as providing reporting to all levels of management. As part of a global team, you will need to be able to think strategically about how to create courses by role and region with a strong emphasis on executional excellence.

Job Description:

In this role you will:

• Support operations in learning management systems, including account provisioning and access, and user permissions
• Support team members who have software-related questions or issues in the learning management system
• Regularly compile, review, and process course enrollment data for management
• Maintain professional working relationships with multiple clients and vendors
• Analyze support case data to identify and prioritize root problems
• Configure the systems to support online, hybrid, and blended instruction
• Develop policies, procedures, standards, and best practices related to support and administration of the learning management systems
• Partner with global Subject Matter Experts to identify goals, audience, and objectives
• Promote collaboration, partnership and relationships among the participants and stakeholders in a design project
• Work with other administrators and quality functions to implement strategies around best practices
• Organize course materials in a learning hierarchy enabling objectives. Maintain project documentation and course folders
• Research and recommend ways to improve, simplify and automate administration of the learning managements systems
• Expect to challenge and to be challenged, to create, and to innovate

Job Skills & Qualifications

• Bachelor’s degree, preferably in Instructional Design, Instructional Technology, or relevant fields of study
• Proven work experience in instructional design technology supporting sales enablement in high tech companies
• 5+ years’ experience in learning management system administration
• Excellent written and verbal communication skills
• Self-starter that can manage their timelines and deliverables
• Comfortable in fast-paced, changeable environment
• Proven aptitude for supporting instructional content for sales, product, strategy, and operations audiences
• Ability to connect the dots in a highly matrixed and complex organization
• Experience with MindTickle or SFDC Trailhead learning management systems, preferred
• Proven project management experience
• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong interpersonal skills and the ability to work well with others
• Outstanding analytical skills
• Solid decision-making skills
• Keen attention to detail
• Expertise in customer service
• Skilled at communicating technical information in terms understandable to non-technical end-users
• Experienced at training others to use specialized software

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.