Digital Product Manager - Outbound Communications Details

Digital Product Manager - Outbound Communications

DISH - Englewood, CO

Employment Type : Full-Time

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

The Digital Customer Experience team works within the larger Customer Experience Operations (CXO) department and is responsible for eliciting vision, scope, and requirements for outbound transactional communications (email, SMS, push notifications). In this role, you will help shape the strategic direction for what and how we communicate to our customers to drive the optimal customer journeys and create memorable, best-in-class customer experiences. This broad, cross-functional responsibility involves using customer data, business and industry research to identify business problems to solve, and leading various teams and organizations indirectly through influence and relationship building to achieve business results. An ideal candidate will have a proven track record of delivering results with a customer-centric mindset, analytical prowess, innovative attitude, and a collaborative spirit. Previous experience in product management is strongly preferred, but not a necessity based on existing skill set.

Primary responsibilities fall into the following categories:

• Product Management: Owns the product vision and strategy. Develops OKRs, determines success metrics and keeps track of progress. Leads the end-to-end success of product enhancements from discovery to launch. Serves as the face of the product within the company, and acts as the point person to leadership.
• Roadmap Management: Defines business outcomes that drive the roadmap for the outbound transactional communications experience. Must have the right combination of technical and business acumen to understand how systems work and are built to best realize the long-term vision of the company.
• Campaign Management: Manages portfolio of email, SMS, and push notification campaigns. Works collaboratively with business stakeholders to enhance existing communications and build needed new communications. Stays informed of industry best practices to ensure best-in-class deliverability and communications optimization.
• Collaboration and Leadership through Influence: Collaborates effectively with business partners, UI/UX designers, and developers, indirectly leading the core product team to remain focused on the right priorities and working together towards common goals.
• Vendor Management: Identifies and vets technology needs and partnerships that will elevate our ability to deliver exceptional digital customer experiences; builds and maintains relationships with partners to ensure mutual success.
• Data Analysis: Asks the right questions and knows how to derive meaningful insights from data; uses that ability to identify problems, trends, and opportunities across the entire digital experience and works across the business to help them drive strategic focus that will tangibly impact KPIs.

A successful Digital Product Manager will have the following:

• Bachelor's degree from four-year College or university; or at least four years related experience and/or training; or equivalent combination of education and experience.
• Experience with or demonstrable knowledge of Agile development
• Exceptional written communication skills
• Ability to interact effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors
• Comfort dealing with ambiguity and working in a fast-paced, constantly changing environment while handling different situations and tasks with minimal direct oversight from management. Applicant must be comfortable working without direct supervision and be internally motivated to seek out projects and drive forward needed initiatives.

Compensation: $64,800.00/Yr. - $89,400.00/Yr.From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.