Desktop Support Technician Details

Pomeroy - Greenfield, IN

Employment Type : Full-Time

Pomeroy is looking for a Desktop Support Technician to join our team on a contract basis. Must work onsite.

  • High School diploma or equivalent required.
  • Information Technology courses or certification(s) required.
  • A Bachelor’s degree in business or technology field preferred.
  • 3-5 years performing routine software installations and program updates.
  • 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems.
  • Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
  • Basic understanding of ICT (information & communication technology) infrastructure.
  • Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English.
  • Flexible, initiative, self-motivated and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions.
  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.
  • Experience in a manufacturing environment highly valued.
  • ITIL (Information Technology Infrastructure Library) foundation training is an asset.
  • Ability to travel to support other sites when needed; estimated 20% travel.
  • Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission.
  • Adhere and promote IT policies and standards.
  • Provide ‘smart-hand’ support at the site including on-call (per rotation schedule).
  • Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management.
  • Comply to and execute SOX controls.
  • Take ownership of reported issues and seeing issue tickets through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve issues.
  • Provide prompt and accurate feedback to customers.
  • Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software and license inventory in Asset Management Tool.
  • Install, upgrade and replace selected software and hardware products according to standards.
  • Work closely with service vendors, other IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and IT standards that will more effectively utilize IT resources.
  • Deliver training on software and computer systems; this can include group presentations, one-on-one training, and onboarding.

Job Types: Full-time, Contract

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Desktop support: 5 years (Required)
  • ITIL: 3 years (Required)
  • performing routine software installs and program updates: 5 years (Required)

Willingness to travel:

  • 25% (Required)

Work Location: One location

Posted on : 2 years ago