Desktop Support Technician
Pomeroy - Greenfield, IN
Employment Type : Full-Time
Pomeroy is looking for a Desktop Support Technician to join our team on a contract basis. Must work onsite.
- High School diploma or equivalent required.
- Information Technology courses or certification(s) required.
- A Bachelor’s degree in business or technology field preferred.
- 3-5 years performing routine software installations and program updates.
- 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems.
- Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
- Basic understanding of ICT (information & communication technology) infrastructure.
- Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English.
- Flexible, initiative, self-motivated and creative in finding solutions.
- Team player combined with independent working.
- Ability to interface with cross-functional groups to define and execute overall requirements.
- Experience working effectively with others and providing superior customer service.
- Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions.
- Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
- Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.
- Experience in a manufacturing environment highly valued.
- ITIL (Information Technology Infrastructure Library) foundation training is an asset.
- Ability to travel to support other sites when needed; estimated 20% travel.
- Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission.
- Adhere and promote IT policies and standards.
- Provide ‘smart-hand’ support at the site including on-call (per rotation schedule).
- Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management.
- Comply to and execute SOX controls.
- Take ownership of reported issues and seeing issue tickets through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve issues.
- Provide prompt and accurate feedback to customers.
- Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful.
- Maintain accurate IT equipment, software and license inventory in Asset Management Tool.
- Install, upgrade and replace selected software and hardware products according to standards.
- Work closely with service vendors, other IT teams, and personnel to ensure continuity of service.
- Assist in implementing best practices and IT standards that will more effectively utilize IT resources.
- Deliver training on software and computer systems; this can include group presentations, one-on-one training, and onboarding.
Job Types: Full-time, Contract
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 5 years (Required)
- ITIL: 3 years (Required)
- performing routine software installs and program updates: 5 years (Required)
Willingness to travel:
Work Location: One location