Employment Type : Full-Time
Description: JOB SUMMARY AND OBJECTIVE: The Desktop Support Specialist (DSS) supports the College by ensuring prompt, accurate and friendly support of operation of all applications, in-house computers, network connections and servers, as well as deliver formal and informal technical training to faculty, staff and students. Deliver technical assistance to the internal Ameritech College team and customers. The DSS will also document and administer installation and configurations of software and system services for a variety of applications including packaged applications, cloud-based and custom developed applications. The DSS is viewed as a technical asset and crucial resource across multiple disciplines. Researches and maintains knowledge in emerging technologies and solutions to solve business problems. ESSENTIAL FUNCTIONS: BEHAVIORS AND COMPETENCIES: Technical and Professional Knowledge, Skills, and Abilities Achievement of technical and professional knowledge, skills, and abilities is high in position-related areas; demonstrates curiosity and keeps current with trends in areas of expertise. Communication Skills Effectively listens, speaks, observes, and empathizes while showing appropriate assertiveness, confidence, and respect. Communicates concepts, ideas, needs, and feelings with appropriate tone, clarity, volume and non-verbal cues for each situation. Demonstrates understanding of differences communicating through face-to-face interactions, phone conversations, and written / digital communications. Work Standards Sets high standards of performance for self, assumes responsibility and accountability for successfully completing assignments or tasks on time; work demonstrates a high degree of excellence and accuracy. Teamwork and Engagement Participates as an active member of the team and works towards common goals; builds positive relationships in the workplace and participates in learning and social functions. Organizational Alignment Models the behaviors expected of all employees including an adherence to the mission, vision, values, and core themes of the organization, high levels of mutual respect, emotional maturity, professionalism, communication, and a drive for results. Continuous Improvement Identifies opportunities for improvement and originates action to improve existing conditions and processes; uses appropriate methods and systems thinking to implement solutions and measure impact. EDUCATION/EXPERIENCE (Preferred): REPORTING STRUCTURE: Department: IT Primary Manager – Sr. Tech Secondary Manager – IT director Direct Reports – None TERMS OF EMPLOYMENT: Location: Draper Employment Status: Full time Hours of Employment: 40 hrs/week, with occasional evenings/weekends Position Type: Non-exempt Pay type: Hourly Grade: 2 Timecard required: YES Travel: 10% PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands: While performing the duties of this job the employee is required to walk, traverse, stand and move about to access file cabinets, office machinery, computers and networking equipment, wiring, and devices, or attend functions outside of their personal work area; sit and remain in a stationary position for long periods of time; reach, stretch and use hands, fingers, and arms to perform work, operate computers, office machinery, handle small objects and fine motor tools, or operate other equipment; balance, stoop, kneel and crawl under desks or in confined spaces; and regularly lift and move over 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus. The employee must be able to communicate clearly and exchange accurate information through speaking, hearing, and applying discernment. Work Environment: While performing the duties of this job, the employee is typically indoors but may be exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low to moderate with some construction tools used by the employee or in the immediate vicinity of the employee. EQUAL EMPLOYMENT OPPORUTNITY POLICY: Ameritech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DISCLAIMER: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. I understand the job summary and objective, the essential functions, the behaviors and competencies, and the physical demands of this job title. Ameritech College also reserves the right to make changes in content or application of the job description as it deems appropriate, and these changes may be implemented even if they have not been communicated, reprinted, or substituted in this job description. Neither this job description, nor any other company communication or practice, creates an employment contract. Possession of this job description does not imply nor prove the existence of an employment contract.