Deskside Support Analyst -Austin- 2 year contract-W2
Employment Type : Full-Time
This is a W2 contract only- no C2C
$22/hr full benefits
Role Description:
Serve as liaison between Tier 2 and the Helpdesk on the Texas Medicaid Project.
The resource will:
- Manage all master tickets as they are reported.
- Work as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products.
- Provide technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met.
- Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.).
- Assist in the maintenance of hardware and software inventories, using standard asset management systems and procedures.
- Receives and responds to customer problems, issues, or requests
- Ensures proper documentation, tracking, escalation, and follow up of all incidents
- Create excel spreadsheets, graphs, and tables
Skills & Requirements:
- Proven working experience as a data analyst or business data analyst
- Knowledge of statistics and experience using statistical packages for analyzing datasets
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Adept at queries, report writing and presenting findings
- Strong Microsoft Excel Skills
- Local to Austin (no travel expenses allowed)
- Minimum 1 year experience working in a team environment
- Minimum 2 years' experience in customer service role
- Good interpersonal skills
- Administrative and organizational skills
- Experience in public relations
- Project management exposure / experience
Degree and Certifications:
- Recent college graduate (BS in Mathematics, Economics, Computer Science, Information Management or Statistics)