Overview:Dental Supplies, Labs & Equipment Support Specialist
Be on the front-lines of the dental industry as a Dental Supplies, Labs & Equipment Support Specialist with Heartland Dental, the #1 commercial consumer of dental supplies, equipment and lab services in the country. The Support Specialist supports Doctors and Teams with world-class customer service while being an advocate for trusted clinical products and labs. As a Supplies, Labs & Equipment Support Specialist, you must convey the importance of using trusted dental products and labs, utilize strong customer services skills, and build strong relationships; while working in support of the Heartland Dental Vision and Mission.
With more than 1,000 dental offices supported across 38 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support
This position reports to the Clinical Supplies Supervisor within the Procurement Department.
Responsibilities:Below is an overview of the duties and responsibilities associated with this position:
- Coordinate dental equipment orders with offices and suppliers, ensuring equipment arrives on time for installation
- Collaborate with suppliers to provide creative solutions when offices have requests or modifications to projects
- Collaborate with Accounting and Finance to obtain proper approvals and obtain necessary purchase order numbers for suppliers
- Partner with Operations to provide front-line support to dental offices and teams with the procurement of trusted clinical supplies, labs and equipment; escalating issues to subject matter experts when necessary
- Advocate for usage of Trusted Clinical Supplies and Diamond Trusted Labs; monitor offices with low utilization and work with offices to correct; provide necessary tools, resources and reporting
- Guide and educate supported offices in Heartland Dental systems related to ordering, budgeting, saving and inventory management
- Provide input to internal processes to improve efficiency and effectiveness of support to offices
- Document solutions into a shared knowledge-base to improve support and consistency in responses for supported offices
Qualifications:Minimum Requirements:
- Bachelor’s degree OR three (3) years of experience in customer service field
- Strong computer skills, including experience with Microsoft Word, Outlook, Excel and PowerPoint
- Strong organizational skills, accuracy and attention to detail
- Strong verbal and written communication skills
- Ability to interact with co-workers in a collegial manner to accomplish common tasks
- High level of maturity, personal initiative, and sound judgment
- Ability to work well under pressure and prioritize multiple tasks in a timely and responsive manner
- Minimal overnight travel as necessary (quarterly or less)
- Comfortable handling changes in projects as they arise
Desirable Qualifications:
- Dental industry experience
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state and local laws affording equal opportunity in employment.