Overview:We are currently looking for a full-time Dental Front Desk Receptionist for Gentle Dental Grand River located in Detroit, Michigan 48227. Our ideal Dental Receptionist will have at least 1-2 years of dental office experience; knowledge of different dental insurance plans; coding; and excellent customer service skills. We offer a competitive salary, plus benefits!
We have been working diligently to ensure all our patients and staff feel safe and protected while in our office. We now have Plexi-glass Barriers in the reception area and in selected clinical areas. We have all the proper PPE for the staff and are CDC COVID-19 compliant
Responsibilities: The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications:- 1+ years' experience working in a dental office
- Knowledge of insurance plans (State Insurance, HMO/PPO)
- Experience answering telephone
- Customer service experience
Additional benefits for full-time employees:
- Medical
- Dental services
- Life insurance
- Vision
- Paid time off
- 6 paid holidays off
- 401k to name a few
Gentle Dental is a highly successful affiliated practice of Dental Care Alliance, (DCA).
Dental Care Alliance. Stronger Together.