Description/Job Summary
This position is responsible for delinquency collections for all Employer Accounts. This position will include delinquencies and audits. The incumbent works closely with the Delinquency Manager, Employers, Business Representatives and Third-Party Administrators (TPA's).
Incumbent works with minimal instruction/supervision and must be able to multitask and prioritize a wide variety of assignments. The candidate must be well organized and exercise the ability to work independently and collaboratively as well as follow up on issues and deadlines.
Responsibilities/Duties
- Responsible for monitoring all Employer Accounts.
- Contact Employers regarding missed reporting and non-payments.
- Contact Local Business Representatives and TPA's for information.
- Responsible for generating and sending all collection letters to delinquent Employers.
- Set Employers up on Promissory Note Agreements when necessary.
- Monitor Employer Promissory Note Agreements for payment and current report/payment.
- Collecting and reviewing monthly Delinquency Reports from District Councils and TPA's.
- Researches and balances all delinquent accounts.
- Responsible for the data entry of any hours for collections on late reports and Promissory Note Agreements.
- Assess late charges on all delinquent accounts.
- Analyze and interpret collective bargaining agreements.
- Interfaces with Agreements Dept. and Contributions Dept. to fix rate and remittance reporting issues.
- Assists in the preparation of the Delinquency Board Report for the Trustees.
- Provides good telephone skills in assisting members and Union Representatives.
- Update Employer demographic information when necessary.
- Track all Bankrupt Employers for REG/TPA accounts.
- Prepare Employer files for Lawsuit when necessary.
- Provide Closed Case Reports to Pension Fund Legal Counsel.
- Complete special projects and other duties as requested by supervisor.
Required Skills
- Excellent customer service and written and oral communications skills.
- Excellent time management, organization, and coordination skills.
- Ability to juggle multiple responsibilities.
- Display discretion and maintain confidentiality of information both internally and externally
- Function with a high level of attention to detail.
- Skilled in the use of personal computers and general office software products.
- Deliver basic problem solving and prioritization skills.
- Ability to resolve problems independently
- Punctuality and good attendance required.
- Professional appearance and demeanor required.
- Foster teamwork and display a positive attitude.
- Respectful of others in the workplace.
- Exhibit productive mannerisms
Required Experience
- College level education or one (1) to three (3) years office experience to include collections background.
- Computer literacy required.
- Intermediate to advanced knowledge of Microsoft Word, Excel, Web Browser, and Email.
Preferred Experience
Prior benefits or pension office experience preferred.- Union experience preferred but not required.
Details
- Normal office environment.
- Lifting of light boxes may be required in the course of organizing, scanning, and copying work in the office.
- Forty (40) hours constitutes the regular work week. The work day consists of eight (8) hours with a half an hour ( ) or one (1) hour unpaid lunch break. The office incorporates optional flex start times which begin at 7:00 AM - 8:30 AM. The office is open Monday through Friday from 7:00 a.m. to 5:00 p.m.
- Business professional dress code.