Employment Type : Full-Time
PURPOSE: • Responsible for learning all the systems and Work Instructions necessary to perform the assigned work. Also, must take responsibility for learning and staying current on all policies for operation for both the process and their own performance measures such as attendance, quality, productivity, interpersonal communications, and team support. This position will be in Reno, NV.
ESSENTIAL FUNCTIONS :
Support the complex / critical jobs daily with high personal diligence in carrying out work with primary focus on Compliance, Quality, Timeliness and Productivity
Ensure high level of integrity in self and team execution of tasks
Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.
Ability to front end learning sessions with Clients and train the teams. Quick learning and perfect change orientation ensure teams are get right inputs in right time.
Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions
Proactively communicate the progress on tasks, failures, resolution and status on time
Flexible and collaborative behavior in handling different tasks across the month to cater to changing workflow demands (month close, quarter close calendars etc.)
Handle / Guide the team in managing escalations, expectations per timelines, for both customers and internal stakeholders
Strict adherence to Work Instructions, proactively think about potential failures down the line with changes and bring to the notice of leadership and ensure resolution on work procedures
Support the teams to identify process improvements to reduce waste, improve quality & compliance for overall improved customer experience (both external and internal customers)
Applications and system savvy to quickly adapt to changes in IT Systems. Design thinking to suggest UI / display parameter configuration to improve efficiencies and quality
JOB KNOWLEDGE, SKILLS AND ABILITIES:
Able to work for long periods sitting at their desk and staying focused on accomplishing the work required for the day
Basic understanding of sales operations, contract setup, contract workflows, billing and customer set up activities among other related processes
Positive, proactive work ethic
Works well with others
Good communications verbal and written
Good skills with keyboard, numeric entry, and use of a mouse
Ability to learn prescribed Work Instruction and follow the steps required to perform their assigned work
Willingness to let their leadership know when they do not understand a situation or action needed to get help
Good at maintaining required documentation or notes for the work performed.
EDUCATION / WORK EXPERIENCE:
Must have 1+ years of relevant work experience
High school diploma
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 25 2022
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
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