Customer Support Specialist, AMI - (Work-From-Home) Details

Customer Support Specialist, AMI - (Work-From-Home)

Vivint Smart Home - Lindon, UT

Employment Type : Full-Time

Job Description

Customer Support Specialist, AMI - Work-From-Home

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management Specialist team continues to grow. We are looking for high potential and quality individuals to join Vivint’s front-line ranks on Vivint’s major growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide.

If you are a clear communicator and goal-driven, then join our award-winning department.

WHAT WE OFFER:

• Full-time employment
• $11.00/hr plus bonuses
• Paid training
• Full benefit package including medical, dental, vision, and 401(k)
• 10 PTO days and paid holidays
• Career development and leadership opportunities
• Variety of schedules available, the department is open 7 days a week 6:00 am - 11:00 pm MST.

A DAY IN THE LIFE:

Our Support Specialists receive inbound calls from new customers and provides world-class customer service. Every call must be treated with the intent to go above and beyond to ensure the customer has a smooth, positive transition from the point of sale to the installation of their equipment.

Working in this fast-paced position will provide insight into the sales process, Vivint systems, and provide valuable communication skills that will help you succeed in any work setting.

EXPECTATIONS FOR SUCCESS:

• Those who excel adapt to new situations, handle change, and balance multiple demands.
• We win together! Support Specialist are committed to their performance and they demonstrate a competitive and collaborative attitude in order to meet team and department goals.
• Our Support Specialists strive to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.
• Support Specialists take accountability and exhibit resilience to succeed on a competitive sales floor

MINIMUM QUALIFICATION:

• High school degree or GED equivalent
• Meet Work-From-Home Eligibility Standards
• Ability to work designated shift full-time
• Proficient with basic computer functions and the ability to utilize software, databases, scripts, and other tools appropriately
• Ability to pass a background check and receive an Alarm License upon offer

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