Customer Support Representative Details

Customer Support Representative

SMI Telecom - Cherry Hill, NJ

Employment Type : Full-Time

We are actively searching for a Customer Support Representative to join our dynamic, future-focused organization and partner with a powerhouse tech-focused client. Our mission is to inspire growth by connecting people to superior brands, products, and services through thoughtful, personal conversations.

As the Customer Support Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.

Customer Support Representative Responsibilities:

• Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections

• Provide detailed information regarding products and services that reflect the customer's needs

• Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed

• Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio

• Work closely with the compliance and installation teams to ensure a seamless customer experience from outreach to product delivery and installation

• Follow all company and client privacy policies while handling customer's information

• Attend and actively participate in training sessions, networking events, and virtual conferences

Customer Support Representative Requirements:

• At least 1-2 years of experience in a customer service or client-facing setting

• Must have exceptional communication, presentation, and interpersonal skills

• As one of the faces of our company, a high level of professionalism is non-negotiable

• Solution-oriented and calm under pressure! You look at challenges as opportunities

• Positive demeanor, charismatic personality, and a genuine passion to help those around you

• Excellent time management and organization skills with the ability to handle multiple projects at a time

Job Type: Full-time

Pay: $45,000.00 - $52,500.00 per year

Benefits:

• Employee assistance program
• Paid time off
• Paid training

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All employees are required to wear masks in office, and we have Covid Checkin Policies in place.

Work Location: Multiple Locations