Customer Support Administrator (Senior) Details

Customer Support Administrator (Senior)

Salient CRGT, Inc - San Francisco, CA

Employment Type : Full-Time

Job Description: Are you looking for a new and exciting career opportunity? Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation’s most critical missions. At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program.
Why Salient CRGT?We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?
The ideal candidate will be responsible for

• Serve as the primary point of contact for performance matters within an assigned region
• Analyze region-wide performance to SLAs and KPIs
• Identify and implement continual improvements on DEA approval
• Communicate and interface directly with the appropriate DEA personnel for planning, briefing, problem solving, and reporting purposes
• Oversee the contract personnel and project performance in the assigned region
• Adjust personnel assignments as necessary to maintain alignment with DEA customer service needs as they evolve over the period of performance
• Monitor staff vacancies and ensure adequate staff is available to meet SLAs and KPIs on an ongoing basis
• Monitor staff performance and facilitate coaching, training, and or other actions to maintain consistent performance across the region

Required Qualifications:

• Associate's with 5 - 8 years (or commensurate experience)
• Secret Clearance

Desired Qualifications:
Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.