Customer Success Engineer, Security Specialist Details

Customer Success Engineer, Security Specialist

Sumo Logic - Redwood City, CA

Employment Type : Full-Time

Location: Either SF Bay Area or Denver, CO metro

As a Customer Success Engineer, Security Specialist, you will be responsible for working with and guiding Sumo Logic's customers toward successful adoption of the Sumo Logic service including it's next generation SIEM. It's a highly technical role which also requires customer facing skills. You will be part of an overall customer account team helping customers along their journey, ensuring they continue to realize the value of Sumo Logic.

In this role, you will enable our customers' users to leverage the platform to properly monitor, and secure their applications and infrastructure. You will help customers optimize their data ingestion and guide them on best practice content configuration (parsers, SIEM rules, queries, alerts, dashboards, etc.) to meet their business objectives and specific use cases. You will also work closely with our Customer Success Managers to ensure these customers are engaged, enabled and well adopted in order to drive maximum value out of their Sumo Logic investment.

The ideal candidate will have in depth knowledge of common security monitoring tools and practices, technical aptitude in cloud technologies, operations & infrastructure setup, as well as experience interfacing with security focused customers. The successful candidate for this job will have a strong security background, a thirst for learning new things, is genuinely interested in technology, and a strong self-starting, proactive mentality.

This role interfaces with various teams within Sumo Logic such as Product Management, Engineering, Sales, Marketing, Sales Engineering and Support. You will be expected to collaborate with these teams to provide a best-in-class experience for our customers.

Responsibilities:

• Enable and assist customers in development of parsers and SIEM rules in order to maximize adoption
• Partner with account executives and customer success managers to ensure customers are getting value from Sumo's suite of products (Cloud SIEM,Logs, Metrics), which will naturally help drive renewals and expansion
• Advise customers on the best way to use Sumo Logic to meet their specific business objectives and the value drivers they have defined
• Ensure pervasive adoption of the Sumo Logic service by continuing to share applicable use cases and ensuring they're obtaining insight from their existing data sources both Security related and otherwise
• Provide technical guidance and best practices related to Sumo Logic features
• Share tools and resources to help customers successfully adopt the Sumo Logic service for their use case(s)
• Collect customer pain points and share these with other internal Sumo groups. It's important here to understand these issues at a more technical level
• Drive discussions and participate in community forums and channels
• Participate or lead training events to help drive certification numbers upward

Requirements:

• Hands on experience working with SIEM tools (Sumo Logic, Splunk, QRadar, LogRhythm, etc.) as an Analyst, Security Engineer/Architect, Content Developer or in a Pre-or Post sales capacity
• Experience with log data relevant to security (firewalls, operating systems, endpoint protection, etc.)
• At least 1-2 years experience in a customer facing role
• A demonstrated passion for making customers of all experience levels successful
• A track record of driving results and proactively making things happen.
• Demonstrated ability to learn and/or understand technical processes, systems and architecture
• Excellent communication, interpersonal, and customer relationship management skills
• The willingness and ability to travel up to 20%
• Can thrive in a fast-paced, high growth and rapidly changing environment
• Comfortable running abbreviated training sessions for customers of varying degrees of expertise

Desirable:

• 2+ years experience in a customer facing role
• Experience with enterprise log management/metrics/SIEM products
• Experience with Cloud providers such as AWS, Azure or GCP
• Experience in one or more of the following areas: IR, Threat Hunting, SOC, Pentesting
• BS in Computer Science, Engineering, or another technical field
• Certifications like CISSP, CEH, OSCP

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About Us: https://app.box.com/v/SLGeneralDossier

• What we do:

We are a cloud-native SaaS machine data analytics platform, solving complex monitoring problems for DevOps, SecOps and ITOps teams. Customers love our product because it allows them to easily monitor and optimize their mission critical, large scale applications.

• Massive Scale:

Our microservices architecture in AWS ingests hundreds of terabytes daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

• Mission:

Democratize machine data analytics through the Sumo Logic platform, bringing real-time data insights securely through the cloud.