Customer Service/Technical Support Representative Details

Customer Service/Technical Support Representative

Inspiro - Lewiston, ID

Employment Type : Full-Time

Our people, our culture: This is #InspiroNation https://youtu.be/Wn9XcuFaZFs

Live your vision and #InspireYourNext by starting your career as a Customer Service/ Technical Support Agent.

Work from Home opportunity to Lewiston, ID and surround area residents. We provide all necessary equipment for Work from Home, you will only need a direct connection to your modem that meets our internet speed requirements.

Are you motivated and confident in your abilities to work independently from home?

Do you have exceptional customer service and de-escalation skills?

Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Customer Service/ Technical Support Agent, you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Hours of Operation: 7 days a week – 6:00AM-10:00PM PST

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $13.69/hr

Tier 2: Tech Support $14.10/hr

Tier 3: Advanced Tech Support $14.78/hr

Tier 4: Global Expert $16.77/hr

PERKS OF EMPLOYMENT:

• 40hrs/ week with opportunity for overtime
• Paid Training and Competitive wages based on Tier structure
• Monthly Performance Bonuses based off Metrics and Attendance in ALL Tiers
• $500 Milestone Bonus – $250 after 90 days and $250 after 120 days *conditions apply
• AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K with 3% Match!!!
• Employee Referral Bonus with no cap
• Discounts up to $600 annually on Dish services for all Employees
• $25 Internet Stipend per month after 60 days of employment if Work-at-Home Agent

RESPONSIBILITIES:

• Personalize each call with our CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
• Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
• Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
• Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
• Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
• Other similar and/or related duties as assigned

REQUIREMENTS:

• Internet with ability to hard wire to provided equipment if Work from home
• One year of customer service experience and/or equivalent transferable skills
• Six months of tech support experience and/or equivalent transferable skills preferred
• Tech savvy with the ability to efficiently navigate around a desktop computer
• Confident and driven individual with great communication skills
• Quick learner – Has the ability to learn new systems, services and processes
• Positive personality – We’ll give you the tools to succeed, guaranteed
• High school diploma or general education degree (GED)
• Ability to HAVE FUN and grow your career!

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

Inspiro On-site address: 200 W Hanley Ave. Coeur d'Alene, ID 83815

Job Type: Full-time

Pay: $13.69 - $16.77 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Supplemental Pay:

• Bonus pay

Application Question(s):

• Do you live in the state of IDAHO, as this is a requirement of the position?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Tech Support: 1 year (Preferred)

Work Location:

• Fully Remote

Work Remotely:

• Yes

Work Location: Multiple Locations