Customer Service Team Member Details

Customer Service Team Member

ModWash - Folsom, PA

Employment Type : Full-Time

Are you interested in: • Unlimited earning potential from commissions? • Additional bonus payments based on your team’s success? • An exciting career with above industry-average income and growth opportunities? ModWash is one of the fastest growing car wash companies in the country and we are quickly becoming a leader in the industry with over 37 locations across nine states.

ModWash is a national brand with an unrivaled growth plan, and we are searching for individuals with exceptional talent and a heart for customer service. The continued success of ModWash is guided by our four ModKeys: Image, Experience, Efficiency and Safety. At ModWash we believe each act of kindness, even the smallest positive action will ripple outward to affect others and our communities. That’s what the ModDrop stands for.

Let’s make a ripple effect together. Guest Experience Team Members are responsible for the daily operations at a ModWash location. You’ll work as a team to ensure each guest has an outstanding experience while driving membership sales to help grow the ModWash brand. What you’ll do: • Deliver mind blowing customer service.

• Present and explain each of the ModWash packages and the benefits of unlimited memberships. • Safely guide guests through the ModWash tunnel. • Actively engage with customers pre/post wash to ensure 100% satisfaction. • Ensure facilities are always clean and presentable.

What you’ll need: • Ability to work a flexible schedule including nights and weekends. • A sense of urgency. • Willingness to work outdoors in a variety of weather conditions. • A passion for serving others.

• Ability to work on your feet for an entire shift in a fast-paced environment. • Ability to lift or move 25 pounds. Who you are: • Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property.

I am passionately focused on self-improvement learning where it will be noticed at ModWash. I represent the ModBrand with pride. • Guest Obsessed: I make guests comfortable by smiling, making eye contact, and offering amenities. I deliver mind blowing customer service by using my imagination.

I have a Servant’s Heart and create great memories for our valued guests. I show that I care by expressing my intentions. • Safety Driven: I am committed to following processes to ensure the safety of our guests, my teammates and myself. I take action if I see unsafe conditions or behavior.

I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials. • Efficient: I recognize my customers time is a luxury. I have a massive sense of urgency.

I provide accurate and timely information. I am mentally present and focused. I am organized and prepared. ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Upon offer, selected candidates are required to complete a pre-hire background Job Types: Part-time