Customer Service Supervisor
CORE VALUES
At Continental Sales, Lots 4 Less, creating a joyful experience for Team Members and Customers is our number one priority. Our mantra is: Shop. Save. Smile. We foster an environment that empowers our staff. We sell quality merchandise at prices that are affordable for our customers. We implement programs and practices that make us good neighbors in our community. We do all of this because the values of quality, family and fun are what our company was built on – and have allowed us to survive and thrive for more than 50 years.
JOB SUMMARY:
The Cashier Supervisor is responsible for maintaining Customer Service as per company standard, is responsible for the efficient expedition of all customer transactions as well as ensuring customer satisfaction at the service desk and proper control of all cash and promotional materials.
KEY RESPONSIBILITIES:
- Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Oversee and authorize customer returns, exchanges, merchandise credits; assures the completion of all POS transactions and the proper control of all cash and promotional coupon booklet at the POS registers according to Company policies and procedures.
- Responsible for assisting in training of new cashiers and cross training of other associates.
- Responsible for assisting in the preparation of daily deposits and change.
- Ensure compliance of company policies, procedures and practices; and supports company loss prevention efforts.
- Oversee the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.
- Assist in providing Customer Service, floor moves, housekeeping, display maintenance and replenishing merchandise as needed.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
JOB REQUIREMENTS:
- Excellent multi-tasking and technical abilities.
- Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
- Flexibility to adapt in a variety of situations.
- Ability to lead, delegate and motivate staff.
- Ability to process information/merchandise through computer system and POS register system.
- Excellent written communication and documentation skills.
- Excellent verbal communication and interpersonal skills when dealing cross functionally with peers and management.
- Ability to work varied hours/days as business dictates.
· Ability to read, count and write to accurately complete all documentation.
· Minimum of 2 years Customer Service Supervising experience.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
Education:
Experience:
- Supervisor: 1 year (Preferred)
- Customer Service: 2 years (Preferred)