Customer Service Specialist Details

Customer Service Specialist

United Wholesale Mortgage - Pontiac, MI

Employment Type : Full-Time

 : Love playing detective? Is attention to detail your thing? The Ops CI Team may be the perfect fit! As a team we audit all 18 production teams within Operations, providing consistent feedback to help ensure that we are delivering the highest quality loans possible to our investors as well as providing elite service to our clients at all times!WHAT YOU WILL BE DOING:

• Reviewing a random sample of files for each team
• Communicating any findings to team members and their leader
• Reviewing and responding to any rebuttals
• Keeping a close eye out for any instance where a borrower is owed restitution and kicking off that process
• Identifying and analyzing error trends and providing suggestions on ways to improve
• Calculating weekly and monthly LQ scores
• Outbound and Inbound calls to 3rd parties to resolve various situations

WHAT WE NEED FROM YOU:

• Underlying passion for quality
• High level of attention to detail
• Great, positive, winning attitude
• The love of a fast paced, high energy work environment
• Excellent communication skills
• Strong computer knowledge and skills, familiarity with Excel is preferred
• Ability to Multi-task
• Working knowledge of one or more Operations teams, with ability & eagerness to learn others
• Ablitity to make and recieve phone calls

THE PLACE & THE PERKS: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Great Lakes Coffee Roasting Company
• Indoor/outdoor café with Wi-Fi

DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.