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Customer Service Job In Rural King Supply At Knoxville, TN

Customer Service Specialist Details

Customer Service Specialist

Rural King Supply - Knoxville, TN

Employment Type : Full-Time

Overview: The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.Responsibilities:

  • Execute cash management, return, layaway, and exchange policies accurately.
  • Perform accurate transactions and price dispute resolution.
  • Complete cashier-duties chore list
  • Redline in front of the registers when not with a customer.
  • Keep popcorn and coffee full and fresh.
  • Must be alert to surroundings at all times for shrink prevention and customer service.
  • Offer load out assistance to customers and call to make sure a loader has responded.
  • File paperwork quickly and accurately.
  • Reconcile with 100% accuracy.
  • Answer incoming calls at the registers with proper phone etiquette.
  • Use general office equipment.
  • Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
  • Ability to sit/stand/walk for long periods of time.
  • Ability to use point-of-sale system to complete transactions.
  • Frequently operate keyboard to enter in information.
  • Ability to remain stationary for up to 8 hours at a time.
  • Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
  • Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
  • May be required to cross train and perform other duties.
Qualifications:
  • 2+ years retail cashier or customer service experience preferred.
  • Detail oriented with demonstrated math skills for cash handling.
  • Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations.
  • Willingness to train cashiers.
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
  • Must be able to read documents, printouts, reports, computer screens and other written communication.

SUPERVISORY RESPONSIBILITIES

  • None
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Posted on : 3 years ago
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