Customer Service Specialist
Employment Type : Full-Time
Overview: The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.Responsibilities:- Execute cash management, return, layaway, and exchange policies accurately.
- Perform accurate transactions and price dispute resolution.
- Complete cashier-duties chore list
- Redline in front of the registers when not with a customer.
- Keep popcorn and coffee full and fresh.
- Must be alert to surroundings at all times for shrink prevention and customer service.
- Offer load out assistance to customers and call to make sure a loader has responded.
- File paperwork quickly and accurately.
- Reconcile with 100% accuracy.
- Answer incoming calls at the registers with proper phone etiquette.
- Use general office equipment.
- Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
- Ability to sit/stand/walk for long periods of time.
- Ability to use point-of-sale system to complete transactions.
- Frequently operate keyboard to enter in information.
- Ability to remain stationary for up to 8 hours at a time.
- Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
- Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
- May be required to cross train and perform other duties.
Qualifications:- 2+ years retail cashier or customer service experience preferred.
- Detail oriented with demonstrated math skills for cash handling.
- Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations.
- Willingness to train cashiers.
- Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
- Must be able to read documents, printouts, reports, computer screens and other written communication.
SUPERVISORY RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.