Customer Service Specialist 1 Details

Customer Service Specialist 1

Michelin - Charlotte, NC

Employment Type : Full-Time

Customer Service Specialist 1

Michelin, the Worldwide leader in Tires, is hiring!

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• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners

• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

• Applies standards and procedures (including internal control rules & embargo ….).
• Contributes to continuous improvement to enhance work methods and customer satisfaction

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• A competitive salary and benefits
• Collaboration with diverse and international co-workers
• Professional development opportunities
• A challenging role in a highly innovative company
• An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com

This position is not available for immigration sponsorship.

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• A competitive salary and benefits
• Collaboration with diverse and international co-workers
• Professional development opportunities
• A challenging role in a highly innovative company
• An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com

This position is not available for immigration sponsorship.