Customer Service Representative/Collections Specialist Details

Customer Service Representative/Collections Specialist

FBCS, INC - Cape May, NJ

Employment Type : Full-Time

We offer $15 to $18 an hour starting pay with the opportunity to make a $25 base pay plus commission. Weekly pay and bonuses.

We are looking for a Collection Specialist to contact consumers and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Candidates should have excellent communication and negotiation skills, as well as the ability to work independently and as a team.

DEBT RECOVERY SPECIALIST RESPONSIBILITIES:

• Negotiate repayment plans on outstanding debt from customers for national financial institutions.
• Meet key performance indicators as outlined by management.
• Meet expected Quality and Compliance standards
• Ability to communicate and negotiate with a variety of customers in various financial situations
• Manage existing accounts and payments

DEBT RECOVERY SPECIALIST QUALIFICATIONS:

• Reliable transportation or access to public transportation
• Ability to negotiate
• Ability to sit for extended periods of time
• Computer literate
• Excellent communication skills
• Collections experience a plus
• Bilingual is a plus

FBCS Offers:

We pay $14 to $17 an hour base pay with the ability to make up to $25 an hour base pay PLUS commission.

• Competitive Salary plus commission
• Medical
• Dental
• Vision
• Paid time off
• 401k

Job Type: Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental Pay:

• Commission pay

Experience:

• Customer Service: 1 year (Preferred)
• Collections: 1 year (Preferred)

Work Location: One location