Customer Service Representative- Work from Home
Employment Type : Full-Time
Overview: Global Response is the trusted advisor to customer-obsessed, growth-oriented, specialty brands. We nurture meaningful connections between brands and their customers, unlocking the passion and potential of our people to deliver exceptional results. We are a customer-first, relationship-focused, data-driven business. The foundation of our business is built on relationships. Each one of us has a role to play. When we are passionate about every engagement, we create a company with unlimited potential. We're looking for Customer Service Representatives that have a passion for service to support the world's premier brands. You will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. In this role, you’ll respond to inbound customer requests through various channels and utilize your people skills to create great experiences. You’ll be a problem solver, salesperson, troubleshooter, and more – all from the convenience of your home. Our Customer Service Representatives are empowered by leadership, enabled by technology, and encouraged to be curious, passionate, and dedicated to the pursuit of excellence.
We are offering : - Remote Work from Home Environment (May require onsite training at 767 South State Road 7 Margate, Fl 33068)
- Monday - Sunday Hours of Operation (Full-time hours only)
- Pay starting at $12.00 per hour
- Paid training
- Referral Bonuses
- Daily Pay Available
Responsibilities: - Manage high volume of customer interaction through various channels as a Customer Service Representative
- Communicate directly with customers on products and services offered by our clients
- Process service orders/exchanges and rescheduling deliveries
- Keep records of customer interactions, transactions, comments, and complaints
- Provide feedback and suggestions on the efficiency of the customer service process
- Achieve team targets and call handling quotas
Qualifications: - Must be local to south Florida for equipment pickup & possible onsite training at Margate office
- Noise Cancelling Headset with Microphone (USB wired) Not provided
- High-speed internet minimum requirements 50Mbps or higher (Ethernet connection required, no Wifi)
- Customer Service experience
- Interpersonal and Communication skills- Clear speech, great listener, attention to detail
- Analytical and problem-solving skills
- Ability to multi-task, prioritize, and control time effectively
- Ability to adapt/respond to different types of characters/ situations
- High school diploma/GED
- Ability to pass a pre-employment skills assessment
- Ability to pass a pre-employment background screen