Customer Service Representative (Remote)
Employment Type : Full-Time
Our work environment is fast-paced, fun, and full of exciting new projects. We will train you to be successful in your role and help you grow your career and your income. If you are self-motivated, goal-oriented, and eager to join a high-performing team, we have immediate openings on our Customer Service Representative team. The possibilities are endless! In addition to a competitive hourly rate, you will receive Enphase stock and benefits, as well as be eligible for a corporate quarterly bonus and monthly incentives. As a Customer Service Representative, you will be responsible for the following:- Answer inbound phone calls to the Customer Support Level 1 phone queue.
- Respond to inbound emails to the Customer Support group address.
- Provide pre-sales information about products.
- Document all activity in a central CRM/Helpdesk software platform.
- Troubleshoot technical issues related to installations.
- Assist with the activation of new sites as needed.
- Coordinate with Engineering with tracking of the field; issues, and subsequent product modifications, logging product bugs in a central database.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Monitor and act upon quality analysis reports provided by the QA team.
- Participate in ongoing training/education of industry standards and product-specific information.
- Follow departmental conventions and procedures in a positive manner.
- Professionally represent Client via all communications mediums.
- Abide by all company policies and standards of conduct contained in the Client manual.
Qualifications:- High school diploma or GED equivalent.
- Experience with PC and MAC OS X.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with both external customers and internal employees.
- Ability to multi-task in a very fast-paced environment.
- Be able to type at least 30 WPM.
- Call center experience, a plus.
- Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
- Experience with consumer-grade networking TCP/IP data networking preferred.
Physical Requirements:- Prolonged periods sitting at a desk and working on a computer.
- Hand and finger manipulation using phone and keyboard.
- Extended time on the phone with customers.
Benefits:- Medical, Dental, and Vision Care.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
- Paid Vacation.
- Paid Sick Time.
- Tuition Reimbursement.
- 10 Paid Holidays.
- 401(k) Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD).
- Life and Accidental Death and Dismemberment Benefits (AD&D).
- Voluntary (Optional) Life Insurance.
- Pet Insurance.
- Employee Assistance Program (EAP).