Customer Service Representative - Payment Specialist - Work from Home Details

Customer Service Representative - Payment Specialist - Work from Home

Teleperformance - New Bern, NC

Employment Type : Full-Time

Overview:
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Benefits of working with TP include

• Work from home!
• We hire Nationwide excluding the following states: Alaska, California, Hawaii, Oregon and Washington.
• We provide equipment, you will just need to provide a quiet work environment, free from any distractions, and strong internet service.
• Paid training and competitive wages
• $15/hour
• 4 week training period
• Performance Bonuses available
• Referral - Unlimited $500 per referral bonuses (The person you refer must be employed for at least 60 days)
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs

Responsibilities:
Responsibilities
As a representative, you will be responsible for providing support for initial auto loss calls and status updates which includes the following:

• Inbound Calls
• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Process incoming payment and ensure payment is applied correctly so that account is updated.
• Work with confidential customer information
• Appropriately communicate with customers

Qualifications:
What We're Looking for

• Bachelor or Associate degree preferred
• Six months customer service experience required
• Ability and comfort to use Windows operating systems
• Ability to type at least 25 WPM
• Proven oral & written communication skills
• Attentive to details
• Ability to use Windows operating systems
• Willing to consent to pre-employment background screening
• Availability to work various shifts preferred

Work from Home Requirements

• High Speed Internet required, proof of internet speed required
• Dedicated workspace

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer