Employment Type : Full-Time
Company Description Veolia is the world's leading environmental services company with ~179,000 employees globally and a 160-year history. We help our customers address their environmental and sustainability challenges in energy, water and waste. That means improving our clients’ energy efficiency, better managing their water and wastewater, and recovering resources from their wastes. We do this in a safe, cost-effective and innovative manner for cities, governments, campuses, businesses, and industries. The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective and efficient customer service for all internal and external by using excellent, in-depth knowledge of company policies and procedures and Delaware and Pennsylvania regulatory commission requirements. Nature & Scope-Principal Areas of Responsibilities: #SVNA Strong communication (oral and written) and listening skills to understand the customer’s situation and respond effectively by phone, email, in writing, or in person. Practiced problem solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively. Ability to communicate escalated questions and or issues to the Supervisor effectively. Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals. 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required. Regulated Utility or Municipality customer service experience preferred Experience using CC&B Customer Billing Information System or similar is preferred Experience using GIS applications or similar is preferred Experience using Sensus Analytics applications or similar is preferred All your information will be kept confidential according to EEO guidelines. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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