Moore's Electrical & Mechanical is now seeking a Customer Service Representative for our NOVA office. Be a part of a growing team with an amazing culture, reputation, and benefits!
**Apply today and start the process with a confidential phone interview to explore your opportunities with Moore's!
Responsibilities:
- Receive service calls via phone, email, and customer websites
- Input and monitor work order progress with consistent updates to the customer
- Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
- Follow up on emergency overnight and weekend calls
- Review completed work orders and submit to billing team
Qualifications:
- High school diploma or equivalent
- Exceptional leadership, customer service, and communication skills, both written and verbal
- Ability to prioritize and multi-task
- Ability to work individually with a teamwork mindset
- Excellent computer skills including Microsoft Office, email, and internet usage
- Call center experience a plus
Here at Moore's, we offer an industry leading benefits package that includes:
- Health, dental, and vision insurance with a Health Savings Account option
- Short and Long Term Disability Insurance
- Life Insurance
- Industry leading vacation policy
- First week of vacation earned after 90 days of employment
- Second week earned after first year of employment
- Additional vacation earned after each 6 years of employment up to 5 weeks after 18 years of service
- Additional paid time off by working safely
- 401K Retirement Plan
- Moore's matches $.50 on the dollar up to 6%
- Moore's is 100% employee owned Become an owner with our ESOP plan
- Our Employee Stock Ownership plan is based on annual profits
- 15% of the profits are used to purchase your stocks in Moore's
- 10% of the profits are given as a Profit Sharing Bonus paid out before Christmas annually
Drug screen and background checks will be performed.
Moore's is an equal opportunity employer.
For more information on Moore's Electrical & Mechanical, make sure to visit our website at https://www.mooreselectric.com/