Employment Type : Full-Time
Nicolosi Fine Foods located In Union City NJ has an exciting opportunity for a Customer Service Representative to join our growing team. Major Responsibilities Required Skills/Knowledge Experience Needed Hours are Monday to Friday from 6 AM to 3 PM with overtime as needed. Pay rate: earnings based on experience and skill set Job Type: Full-time Pay: $13.00 - $20.00 per hour Benefits: Schedule: COVID-19 considerations: Ability to commute/relocate: Education: Work Location: Work Remotely: Work Location: One location
Efficiently process Customer orders.
Ensure orders are entered accurately and with urgency.
Understand and communicate policies and procedures.
Track, monitor, and resolve issues related to customer orders.
Prepare correspondence informing sales and accounts of relevant order/account information.
Analyze sales trends, returns, cancellations, order revisions, and shipments.
Work with sales personnel as it relates to customer issues including order changes, cancellations, returns, refusals, or shipping issues.
Proactively manage status of orders on a daily basis.
Establish and maintain a strong working relationship with other departments.
Outgoing and professional demeanor.
Strong organizational skills and attention to detail.
Ability to prioritize and multi-task in a fast-paced environment.
Excellent analytical, critical thinking, and problem-solving skills.
Possess ability to build relationships with both internal and external teams.
Min 2 years’ experience in Customer Service/Call Center, preferably in the food industry.
Masking on Production Floor is required. Mask in office optional.